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We are seeking a skilled and customer-focused Service Desk Technician to provide first-level technical support to end users. The ideal candidate will be responsible for diagnosing and resolving hardware, software, and network issues while delivering excellent customer service in a fast-paced environment.
Key Responsibilities
- Provide first-level technical support to end-users (hardware, software, and network issues).
- Offer remote IT support using remote access tools and platforms.
- Install, configure, and maintain desktop systems, laptops, printers, and other IT equipment.
- Monitor system performance and perform routine maintenance tasks.
- Maintain IT asset inventory and ensure proper documentation.
- Assist with software installations, updates, and troubleshooting.
- Coordinate with vendors or senior IT staff for complex issue resolution.
- Ensure adherence to company IT policies and procedures.
Required Skills & Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 2–4 years of experience in IT support or a similar role.
- Basic understanding of computer systems, mobile devices, and common IT tools.
- Familiarity with Windows OS, remote support tools, and basic networking.
- Strong communication and problem-solving skills.
- Ability to work independently and handle support tickets remotely.
