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Summary The Service Operations Assistant supports the day-to-day operational activities to ensure efficient service delivery. This role involves coordination, administrative support, process tracking, and assisting in improving service quality and customer satisfaction.
Key Responsibilities
- Monitor and track service requests/tickets
- Coordinate with internal teams for timely resolution
- Maintain records and prepare reports
- Handle basic customer/stakeholder queries
- Support process improvements
Requirements
- Graduate with 2–5 years experience
- Good communication and organizational skills
- Basic MS Office knowledge