ServiceNow Business Analyst Full Time

Job Role: ServiceNow Business Analyst

Job Location:Hyderabad

Work Mode: (Hybrid)

Experience Required

7 to 9 years of experience as a Business Analyst with strong exposure to ServiceNow platforms

Job Summary

• We are seeking an experienced ServiceNow Business Analyst to work in a client-facing role, collaborating closely with Product Owners, Technical Leads, and Development teams within an Agile delivery model.
• The candidate will be responsible for gathering business requirements, translating them into well-defined user stories, and ensuring successful delivery of ServiceNow solutions.

Key Responsibilities

Requirement Gathering and Analysis

• Engage with stakeholders to gather, analyze, and document business requirements
• Conduct workshops, interviews, and discussions with clients to understand business needs
• Translate business requirements into functional specifications and user stories

Agile Delivery Support

• Work closely with Product Owners to refine and maintain the product backlog
• Define and document user stories, tasks, and acceptance criteria in JIRA
• Participate in Agile ceremonies including sprint planning, backlog grooming, stand-ups, and retrospectives
• Ensure requirements are clear, testable, and aligned with business objectives

ServiceNow Functional Expertise

• Provide functional expertise across key ServiceNow modules:
• ITSM (Incident, Problem, Change, Request)
• CMDB
• ITOM
• SPM (Strategic Portfolio Management)
• IRM (Integrated Risk Management)
• Integration Hub
• Support solution design discussions with Technical Leads and Developers
• Ensure best practices are followed in ServiceNow implementations

Stakeholder Management

• Act as the primary liaison between business stakeholders and technical teams
• Communicate requirements, priorities, and changes effectively
• Manage expectations and ensure alignment across all stakeholders

Documentation and Quality Assurance

• Create and maintain clear documentation including BRDs, FRDs, and process flows
• Validate delivered solutions against requirements and acceptance criteria
• Support UAT activities and ensure successful sign-offs

Required Skills and Qualifications

Technical and Functional Skills

• Strong understanding of ServiceNow platform and modules (CMDB, ITSM, ITOM, SPM, IRM, Integration Hub)
• Hands-on experience with JIRA for managing requirements, user stories, and Agile workflows
• Familiarity with end-to-end ServiceNow implementation lifecycle

Business Analysis Skills

• Proven experience in requirement gathering, analysis, and documentation
• Strong ability to write clear and detailed user stories with acceptance criteria
• Experience working in Agile/Scrum environments

Communication and Interpersonal Skills

• Excellent verbal and written communication skills
• Strong client-facing experience with the ability to lead discussions and workshops
• Ability to collaborate effectively with cross-functional teams

Preferred Qualifications

• ServiceNow certifications (e.g., Certified System Administrator, CIS in ITSM or other modules)
• Experience with integrations and API-based solutions
• Exposure to enterprise IT environments and digital transformation initiatives