ServiceNow ITSM Support Engineer (L2) Full Time NEW

Overview

We are hiring a ServiceNow ITSM Support Engineer to manage platform operations, resolve incidents, and support enterprise-level ServiceNow environments.

Key Responsibilities

Provide day-to-day support, maintenance, and improvements across ServiceNow instances. Primary responsibilities include:

• Support & Troubleshooting: Provide L2 support for ServiceNow modules (ITSM, HRSD, GRC, Service Portal); troubleshoot configuration, integration, and data issues; monitor performance and resolve platform issues.
• Administration & Security: Manage user roles, access control (ACLs), and administration; ensure security, compliance, and audit readiness.
• Maintenance & Deployments: Perform platform upgrades, patching, and deployments; support multi-instance environments (Dev, Test, UAT, Prod).
• Automation & Integrations: Automate tasks using Flow Designer and scripting; work with REST APIs and integrations as needed.

Required Skills

Skills and experience expected for this role:

• Strong experience in ServiceNow ITSM.
• Hands-on experience in incident & change management.
• Knowledge of ServiceNow administration (ACLs, roles).
• Experience with REST APIs / integrations.
• Basic scripting knowledge (JavaScript / PowerShell).
• Understanding of Linux / Windows environments.

Good to Have

• CSA (Certified ServiceNow Administrator).
• Experience with MID Server / IntegrationHub.
• Knowledge of SSO / LDAP / MFA.

Skills: servicenow,l2 support,itsm,csa,incident management