Servicenow Full Time NEW

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Summary

We are looking for a skilled ServiceNow Developer to design, develop, and implement ServiceNow solutions to support IT Service Management (ITSM) and other enterprise workflows. The ideal candidate will have hands-on experience in ServiceNow development, customization, and integration, along with a strong understanding of ITIL processes.

Key Responsibilities

• Design, develop, and customize ServiceNow applications and modules
• Configure and maintain ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB)
• Develop client scripts, business rules, UI policies, UI actions, and Script Includes
• Create and maintain workflows, Flow Designer, and Service Catalog items
• Develop integrations using REST/SOAP APIs, MID Server, and web services
• Perform platform upgrades, patching, and system maintenance
• Troubleshoot issues and optimize platform performance
• Collaborate with stakeholders to gather requirements and translate them into technical solutions
• Ensure ServiceNow best practices, governance, and security standards are followed
• Provide documentation and technical support when required

Required Skills & Qualifications

• Hands-on experience with ServiceNow platform development
• Strong knowledge of JavaScript, Glide API, and ServiceNow scripting
• Experience with ITSM processes aligned with ITIL framework
• Familiarity with ServiceNow configuration vs customization best practices
• Experience with ServiceNow integrations and data imports
• Strong analytical and problem-solving skills
• Good communication and collaboration skills

Job Description

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.

• Applies scientific methods to analyse and solve software engineering problems.
• He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.
• His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.
• The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.
• The software engineer collaborates and acts as team player with other software engineers and stakeholders.

Job Description – Grade Specific

Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Make it real | www.capgemini.com