Showroom Manager – Reliance Jewels Full Time

• Bargarh, Odisha
• Balangir, Odisha
• Kendujhar, Odisha
• Sambhalpur, Odisha
• Jajpur, Odisha
• Arrah, Bihar

Key Responsibilities –

• Plan retail KPIs for achieving AOP
• Overlook achievement of GSS number and value targets, driving through store team
• Monitor overall store operations, including sales, staffing, training, inventory management, store upkeep, and controlling costs.
• Customer Management & focus on enhancing the customer experience at stores to improve satisfaction and loyalty
• Implementing SOPs for VM/ Marketing at stores.
• Lead and manage the team effectively to ensure alignment with business objectives and high performance.
• Ability to handle and resolve conflicts in a constructive manner.
• Building culture of trust , integrity and respect in stores
• Develop & provide opportunities to store employees through various step up programs
• Develop functional capabilities in employees through appropriate training interventions
• Adaption of driving sales through omni channel
• TAT to be followed for customer complaints
• Ensuring availability manpower for planned training programs

Key Performance Indicators –

• %LFL Growth
• % Walkin Target
• % Increase in BER
• Improve Diamond & Silver share in store
• % conversion
• Increase ABV
• Mystery audit score

Functional Competencies –

• Showroom Operations Effectiveness
• Customer Orientation
• Planning & Organizing

Behavioral Competencies –

• Nurturing
• Result Orientation
• Growth Mindset
• Communication & Rapport Building