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Job Description SME/TL – International Voice
We are seeking a highly skilled and experienced SME/TL – International Voice to join our team in Bangalore & Hyderabad. The ideal candidate will have a strong background in International BPO, International Voice, and Voice Operations, with excellent communication skills and experience in Team Management & Development.
Location
Bangalore & Hyderabad
Responsibilities
- Manage and lead a team of voice process professionals to achieve high-quality service delivery and customer satisfaction.
- Develop and implement process improvements to increase efficiency and productivity in the voice operations.
- Provide excellent communication and support to customers through inbound and outbound voice calls.
- Collaborate with cross-functional teams to resolve customer complaints and issues.
- Conduct regular team meetings and provide feedback to team members to ensure they are meeting performance expectations.
- Develop and implement training programs to enhance the skills and knowledge of team members.
- Monitor and analyze team performance metrics to identify areas for improvement.
Requirements
- 4-10 years of experience in International BPO, International Voice, and Voice Operations.
- Excellent communication and interpersonal skills.
- Strong leadership and team management skills.
- Ability to analyze and resolve complex customer complaints and issues.
- Experience in process improvement and change management.
- Strong knowledge of voice process and operations.
- Ability to work in a fast-paced environment and meet deadlines.
Benefits
- Opportunity to work with a leading company in the BPO industry.
- Chance to develop and implement process improvements and lead a team of voice process professionals.
- Competitive salary and bonus structure.
- Opportunities for career growth and professional development.
- Comprehensive training and development programs.
- Recognition and rewards for outstanding performance.
Skills Required
RoleSME/TL – International Voice – Bangalore & Hyderabad
Industry TypeITES/BPO/KPO
Functional Area
Required Education Graduation
Employment TypeFull Time, Permanent
Key Skills
- INBOUND & OUTBOUND VOICE
- INBOUND CALL
- INTERNATIONAL BPO
- INTERNATIONAL VOICE
- INTERNATIONAL VOICE PROCESS
- INTERNATIONAL VOICE PROCESS
- CHAT PROCESS
- PEOPLE MANAGEMENT
- TEAM HANDLING
- TEAM MANAGEMENT & DEVELOPMENT
- VOICE OPERATIONS
- VOICE PROCESS
- VOICE PROCESS .INTERNATIONAL PROCESS
- VOICE PROCESS
- EXCELLENT COMMUNICATION
- VOICE SUPPORT
Other Information
Job CodeGO/JC/2982/2026
Recruiter NameBrindha Kamaraj