Social Media & CRM Executive (D2C / E-commerce) Full Time NEW

About the Role:

We are looking for a result-driven Social Media & CRM Executive who can manage brand presence, drive engagement, and convert conversations into sales. This role blends content execution + customer relationship management, making it ideal for someone who understands both marketing and conversions.

Key Responsibilities:

Social Media Management

• Handle daily posting across Instagram, Facebook, and other platforms
• Plan and execute content calendars aligned with campaigns
• Coordinate with designers for creatives, reels, and ad content
• Track engagement, trends, and competitor activity

CRM & Customer Engagement

• Manage customer queries via WhatsApp, Instagram DMs, and website
• Convert inbound queries into sales (sales-first approach)
• Handle order-related queries, complaints, and follow-ups
• Execute retention campaigns (broadcasts, abandoned cart recovery, etc.)

Requirements:

• 1–3 years experience in Social Media / CRM / Customer Engagement
• Experience with Shopify, WhatsApp Business, Instagram handling preferred
• Strong communication and sales-oriented mindset
• Ability to multitask in a fast-paced D2C environment

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 – ₹25,000.00 per month

Work Location: In person