Social Media Manager – Fairmont Mumbai & Roswyn, A Morgans Originals Hotel Full Time

Fairmont Mumbai

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL – Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.

Job Description

• Develop and implement a comprehensive social media strategy to increase brand awareness, engagement, and reach.
• Manage day-to-day operations across platforms such as Instagram, Facebook, LinkedIn, and X (Twitter).
• Create, curate, and schedule visually appealing and brand-aligned content, including images, videos, reels, and captions.
• Coordinate with internal teams (F&B, Spa, Events, Rooms) to highlight property offerings and guest experiences.
• Plan and maintain a monthly social media content calendar.
• Monitor audience engagement and respond to messages, comments, and reviews in a timely and brand-consistent manner.
• Collaborate with influencers and brand partners for campaigns and activations.
• Track performance metrics, prepare monthly reports, and adjust strategies based on insights.
• Ensure compliance with Fairmont and Accor brand guidelines and digital policies.
• Stay current on social media trends, tools, and best practices within luxury hospitality and digital marketing.

Qualifications

• Bachelor’s degree in Marketing, Communications, Digital Media, or a related field.
• 2–4 years of proven experience managing social media for a luxury brand, preferably in hospitality, travel, or lifestyle.
• Strong knowledge of major social media platforms and scheduling tool

Additional Information

Competencies

• Strong leadership and interpersonal skills
• Excellent communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times