Solutions Specialist Full Time

THE ROLE & RESPONSIBILITIES

We are seeking a driven and technically grounded Business Orchestration & Automation SME to join our team. In this mid-level role, you will serve as the critical bridge between business stakeholders and technology teams — translating operational challenges into scalable automation solutions. You will design, implement, and optimize end-to-end process workflows using modern BPM, RPA, and integration platforms to drive measurable efficiency and business value.

REQUIREMENTS & QUALIFICATIONS

Must-Have

– 6+ years of experience in AI orchestration, enterprise automation, or workflow design.

– Bachelor’s degree in Computer Science, Information Systems, Business, Engineering, or a related field

– Process Analysis & Design

– Conduct process discovery workshops with business stakeholders to identify automation and orchestration opportunities

– Model current-state and future-state workflows using BPMN 2.0 and DMN notation

– Perform process mining and value stream analysis to quantify improvement potential (time, cost, error rate)

– Author detailed process design documents, business requirements, and functional specifications

– Automation & Orchestration Development

– Design, build, test, and deploy automated workflows using at least one RPA tool.

– Hands-on Experience with a BPM/orchestration platform

– BPMN 2.0 process modeling — able to model and review complex workflows independently

– Integrate disparate enterprise systems via APIs, middleware, or iPaaS platforms

– Implement event-driven and human-in-the-loop workflow patterns to handle exceptions and escalations

– Ensure automation solutions adhere to security, compliance, and data governance standards

– Delivery & Continuous Improvement

– Own the full automation lifecycle: discovery → design → build → test → deploy → monitor

– Define and track KPIs for deployed automations (SLA adherence, FTE savings, error reduction, throughput)

– Lead post-implementation reviews and continuously optimize live processes based on performance data

– Maintain automation documentation, runbooks, and support handover materials

– Stakeholder & Team Engagement

– Act as SME and trusted advisor to business units on automation strategy and feasibility

– Collaborate closely with IT Architecture, Data, and Security teams to ensure platform alignment

– Mentor junior analysts and developers in automation best practices and tooling

– Present recommendations and ROI analyses to senior stakeholders and management

Nice-to-Have

– Background in a specific business domain: finance, healthcare, supply chain, HR, or legal.

– Experience with hyperautomation or intelligent automation (IDP, AI-augmented flows).

– Scripting ability: Python or JavaScript for automation enhancements