Specialist Client Operations Full Time

About Business Unit:

From helping to invent the affiliate industry to leading performance marketing, the CJ Team has earned a reputation for maintaining the largest and most reliable partnership-based platform. We are the platform of choice for driving profitable growth for over 3,800 global brands – across industries like retail, travel, finance, and network & home services. Our technology powers a vast partnership ecosystem where over 167K publishers and brands engage with billions of consumers worldwide. The CJ India team connects global brands and publishers to drive scalable growth. Passionate about delivering sustainable outcomes, we focus on providing meaningful solutions to real-world needs.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.

Responsibilities

Responsible for meeting the needs of the account teams and collaborating closely with our clients to achieve successful results.

• Facilitate affiliate marketing account activities in close collaboration with Account and client teams.
• Proactively support account strategy execution, reporting, competitor audits
• Conduct content, campaign, and publisher page reviews, flagging discrepancies and compliance issues.
• Monitor account performance closely and report unusual spikes or declines in a timely manner.
• Effectively prioritize and execute multiple tasks within defined timelines while maintaining high quality.
• Adapt quickly to changing business needs and continuously build skills to meet role expectations.
• Actively contribute to client campaign planning and Quarterly Business Reviews (QBRs).
• Develop a strong understanding of accounts within the assigned portfolio and effectively manage daily workload distribution across portfolio members.
• Lead transitions, learning sessions, and regular portfolio connects, acting as the primary point of contact for support and guidance for portfolio members.

Qualifications

• A graduate in any discipline
• 4 – 7 years of exposure in digital marketing/client services role
• Sound knowledge of digital marketing platforms
• Basic knowledge of Affiliate Marketing
• A quick learner, with a good curiosity quotient
• Expert in MS Excel functions and formulas
• Experience handling US/UK clients is a plus
• Strong written and verbal communication skills
• Sound knowledge on MS office suite
• Adapt to the changing environment and deliver under pressure
• Ability of multitasking and emphasis on attention to detail
• Ability to apply logical and analytical thinking
• Be a great teammate and work in a fast-paced environment
• A critical thinker and problem solver. Able to influence/develop account strategies that contribute to advertisers’ overall objectives

Additional Information

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren’t just words. They’re how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.

Epsilon is an Equal Opportunity Employer.

Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.