Specialist, Customer Quality Full Time NEW

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience
• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
• Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About The Role

• This Customer Quality position will be a key resource to manage Maruti Suzuki Zero Km. Issues. The person will track Quality issues, track with internal CFT (SW/HW/Mfg./ME) for analysis and corrective measures and finally closing with customer. He will be the single point of contact from Quality for all Maruti Suzuki related topics and will support New Project Quality activities.
• This position will be responsible for managing warranty issues for MSIL. The person will track warranty issues, track with internal CFT (SW/HW/Mfg./ME) for analysis and corrective measures and finally closing with customer. He will be attending weekly warranty meeting at MSIL and will meet MQ team at regular intervals to strengthen customer relations.
• This position will be fully responsible for managing the local warehouse operations.
• This position will report to the Customer Quality manager and will be managing the QREs in Maruti Suzuki plants. Also, this position will be fully responsible for managing the local warehouse operations.

What You Will Do

• Take leadership and manage local customer Quality function. Must have critical judgement to provide timely correct input to Harman Pune Plant team and Coordinate with CFT and supply required information to Customer. Act as a single point of contact for all Quality related topics.
• Must have high level of interpersonal skills to maintain healthy relations with customers.
• Track issues at Zero Km. in customer plants.
• Initiate ICA, Track analysis, coordinate with Customer’s PQ team and timely closure of issues.
• Manage software reflashing at Harman warehouse, customer plant and yard, as applicable.
• Warranty issues analysis update to Customer’s PQ team for issues closure.
• Meet MSIL Market Quality team at regular intervals to update on warranty issues status.
• Provide Technical troubleshooting for critical cases to customers.
• Manage critical documentation required for Zero Km. and update analysis closure in global issue tracking portal.
• Manage Harman Gurgaon warehouse operation and maintain Inventory tracking.
• Ensure flawless supplies to MSIL plants as per DI.
• Support New Project Quality activities. (Packaging trial/Vehicle fitment trial/coordination etc.)
• Track vendor rating and analyze to drive improvement.
• Maintaining relevant documentation as per IATF requirement.

What You Need To Be Successful

• Minimum 5-8 yrs. of experience in Customer Quality.
• Must have handled a team.
• Must have completed Full time BE/B-Tech in Electrical/Electronics/E&TC Engineering.
• Must have handled Electrical/Electronic components as a commodity.
• Experience in coordinating technical decisions with teams across SW, HW, ME teams.
• Ability to Connect with Customers & understand the Quality requirement.
• Excellent communication and presentation skills.
• Must have handled warehouse operations and supply to MSIL locations.

What Makes You Eligible

• Be willing to travel up to 20%, domestic only.
• This role is eligible to work remotely full-time in Harman Warehouse Office with occasional trips into the Harman Pune Plant office location required (this could be on 24-hour notice)
• Experience four-wheeler auto-ancillary company and have clear understanding of vehicle architecture.
• Must have handled Electrical/Electronic components as a commodity.
• Preferably handled Maruti Suzuki (MSIL, SMG) as a Customer Quality Leader.
• 5 – 8 years of experience Customer Quality domain working as a lead position in last 5 years .
• Good knowledge of Quality management standards and certification process . Strong analytical Skills.
• Experience in handling warehouse operations independently.
• Fluent in English.

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• “Be Brilliant” employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!

Important Notice: Recruitment Scams

Please be aware that HARMAN recruiters will always communicate with you from an ‘@harman.com’, ‘@careers.harman.com’ or ‘harmanglobal.avature.net’ email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: harmancareers@harman.com.

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com)