Specialist, Experience Specialist-Producer – Hyderabad Full Time NEW

Position Summary

Specialist, Client Experience – Experience Specialist/ Producer

About The Team

The Deloitte Client Experience team works with senior account leaders to design and deliver high-impact experiences for visiting clients in India. The team partners with leaders to tell an executive-ready story, facilitate meaningful dialogue, influence commercial decisions and enhance Deloitte’s brand and reputation in the marketplace.

What You’ll Do

As an Experience Specialist/Producer, you will own end-to-end activities to deliver a meaningful and impactful experience for clients during their visit to the Deloitte offices in India. From evaluative and scoping through agenda/run-of-show design, content and experience asset curation, logistics orchestration, and day-of delivery, you will act as a primary point-of-contact for account teams and support teams for visit requirements, coordinating the end-to-end experience of client visits to deliver a seamless journey.

Key Responsibilities

• Support end-to-end experience planning and coordinate logistics for client visits with guidance, partnering with internal teams to track progress, milestones, anticipate bottlenecks and resequence work to drive timely completion of key activities with regular and proactive communication
• Help draft agendas, modules and storyboards, while coordinating reviews/approvals.
• Manage clear communications with the Client Experience Lead and key stakeholders, turning feedback and pivoting as needed
• Build and manage the run-of-show, own content readiness, coordinate speakers and ensure executive-ready materials by managing versioning, reviews and approvals
• Work closely with support teams to understand changing visit requirements in detail and manage the analysis and input of those requirements into our client visit management system (Captivate) to enable the support teams to effectively deliver services
• Schedule and manage scoping calls for all requests logged in Captivate, and ensure all required details are updated in Captivate in real-time to ensure accuracy and visibility for support teams and stakeholders
• Manage service requests in Captivate in partnership with support teams and the Client Experience Coordinator, tracking progress and driving on-time delivery through proactive follow-ups and clear status communications
• Support Experience Lead on creating client experience deliverables and surveys through various tools; capture and close out post-visit debriefs, and support follow-up actions
• Collaborate with team, peers, and seniors with active knowledge development, transfer and share best practices to achieve team goals
• Provide solutions and negotiate service conflicts (e.g., meeting space) with account teams to ensure critical visit requirements and expectations are met
• Build effective relationships with support teams to ensure the best results for the processes and deliverables are well executed

Continuous improvement activities

• Facilitate continuous improvement and innovation for ways in which services can be improved, targeting standardization, efficiency and quality
• Support the Client Experience Lead in preparing periodic reports to be shared with leadership and conduct feedback reviews with support teams
• Curate and maintain best practices to add to the library for future visits
• Provide insights and recommendations for service improvement to the Client Experience Manager and Lead

Required qualifications and skills:

• Academic qualification: Bachelor’s degree
• Work experience: 3 – 5 years in related field
• Experience working in a large organization, MNCs or similar professional services firm
• Big picture thinking to help in delivering improved and enhanced client experience
• Ability to multi-task in a fast-paced environment; agility to pivot in crunch situations
• Innovative mindset to offer value-added suggestions and alternate solutions
• Work around tight timelines with agreed SLAs. Prioritize tasks and navigate ambiguity effectively while managing multiple assignments without missing deadlines
• Build relationships and interactions with key stakeholders, align well with diverse teams for seamless collaboration
• Provide regular status updates to stakeholders, leads and help keep execution on track
• Flexibility and adaptability to dynamics of processes and working styles
• Strong and clear communication skills, professionalism and executive presence
• Ability to work well independently and as part of a team; collaborating with members at all levels

Work location and timing

• Location: Hyderabad (flexible to travel as per business needs and work across locations in India)
• Hybrid work week; in-office as per business and client needs with spikes around live delivery dates.
• Periodic travel and on-site delivery depending on client/business needs; flexible to work across diverse time zones and geographical regions in India.
• Work timing: 11:00 a.m. to 08:00 p.m. regular. Flexible/alternate work hours and days in office based on the client visit/lab and stakeholder requirements.

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 356525