Major Duties and Responsibilities:
• Subject Matter Expert and front-line contact for all Accounts Payable process-related questions.
• Monitoring of daily queues and aging for all Accounts Payable invoicing.
• Ability to conduct comprehensive research on payment inquiries and respond in a timely manner to internal and external customers.
• Troubleshoot and resolve escalations related to supplier payments that fail the audit process; communicate escalations to all levels of internal and external customers.
• Lead and inspire a high-performing Accounts Payable team by driving continuous improvement and innovation, including identifying and implementing automation and AI-driven solutions to reduce manual work and improve scalability.
• Monitoring of “critical care” clients and suppliers.
• Proactively address escalations in a timely and professional manner.
• Analyze processes, identify improvement opportunities, and present recommendations to management.
• Document, implement, and support new processes or business initiatives.
• Assess team training needs and deliver training as required.
• Perform quality control audits to ensure compliance and accuracy.
• Utilize AI and automation tools to streamline processes and enhance global service delivery.
• Manage special projects as assigned.
Qualifications:
• Bachelor’s degree in Accounting, Finance, or Business preferred, or relevant Cartus business experience.
• Minimum of 2 years’ work experience in Accounts Payable or the Accounting/Finance field.
• Strong mathematical and accounting skills, with demonstrated communication and leadership abilities.
• Proven ability to manage time, prioritize tasks, multitask, and meet critical business deadlines.
• Proficient in Microsoft Office applications, including Word, Excel, Access, and Outlook.
• Working knowledge of Automation Anywhere, RPA, ServiceNow, and computerized financial systems is highly desired.
• Excellent professional communication skills (written and verbal); English language proficiency required.
• Sharp attention to detail and accuracy.
• Team-oriented.
• Internally motivated and a self-starter.
• Strong customer service skills.
• Proven planning and organizational skills.
• Relationship-building, interpersonal, and influencing skills.
• Ability to multitask.
