Sr. IT Analyst – Device lifecycle Full Time

Analyst role supporting the management of IT computer hardware related service processes for the IT DCN organization including driving the execution of improvement initiatives to make those processes better with a focus on automation. The general responsibilities will be to oversee efforts to improve and mature the services and processes needed to ensure internal users around the world have the computers, mobile devices, and related accessory items they need to be productive. This role will lead and coordinate efforts of other team members as needed to drive the desired results. High-level process and technical skills and significant IT experience will be key to ensuring high impact high value-add results are achieved. Technical area expertise in Power BI, ServiceNow are required.

Responsibilities

• Assist in identifying, evaluating and fulfilling computing and mobile device needs for new and existing Honeywell users all over the world.
• Technical ability for creation and upkeep Power BI and ServiceNow reporting, Dashboard and Workflow analysis
• Collaborate with cross-functional teams to identify and implement IT hardware solutions that meet Honeywell user needs.
• Help manage analysis and reporting for mobile devices, PCs and MACs and accessories

Qualifications

• Action-Oriented Data Analysis
• Creation of Power BI Dashboards
• Technical understanding of ServiceNow platform, creation and maintenance of ServiceNow Dashboards, workflows
• Creative Problem Solving
• Effective Collaborator
• Continuous Improvement Mindset
• DESIRED SKILLS
• WE VALUE
• Effectively demonstrating ability to deliver on complex situations or problems without significant guidance or supervision.
• Exhibiting creative and collaborative problem-solving skills.
• Leveraging strong analytical skills and technical skills
• Conveying information with clarity and directness and listening effectively when others convey information.
• Delivering “fast and right” results in a global-matrixed environment.
• Working well with supplier partners to rapidly address issues.