Sr. Tech Support Admin Full Time

Job Title: Systems Support Administrator

Location: Bangalore, Karnataka
Experience: 8+ Years
Employment Type: Full-Time

Job Summary

We are looking for an experienced and highly motivated Systems Support Administrator to join our IT team. The ideal candidate will possess strong technical expertise in Microsoft technologies, infrastructure management, end-user support, and system administration. This role involves providing technical support across multiple business environments, managing Microsoft 365 and hybrid Active Directory environments, collaborating with third-party vendors, and recommending long-term infrastructure improvements.

Key Responsibilities

• Provide remote and onsite technical support to end users across multiple companies, networks, and domains.
• Troubleshoot and resolve hardware, software, application, networking, PC, and peripheral-related issues.
• Configure, deploy, image, and maintain desktops, laptops, and other IT equipment.
• Administer and support Microsoft Active Directory Hybrid environments, Microsoft 365, Microsoft Entra ID, and Intune.
• Manage user accounts, email accounts, distribution groups, organizational units (OUs), and security policies.
• Support and troubleshoot Windows Server environments and Microsoft Remote Desktop Services.
• Monitor, maintain, and improve IT infrastructure performance and security.
• Coordinate with colocation facilities, vendors, and service providers to resolve technical issues and implement solutions.
• Purchase, track, and maintain IT hardware and software inventory.
• Administer voice and data communication systems.
• Maintain technical documentation, configuration records, and support procedures.
• Collaborate with application developers, network administrators, database administrators, and cross-functional teams.
• Identify opportunities for process improvements and recommend technology upgrades to management.
• Participate in after-hours on-call support rotations and occasional travel as required.

Required Skills & Experience

• 8+ years of experience in Helpdesk, Desktop Support, or System Administration roles.
• 5+ years of experience managing Active Directory Hybrid environments.
• 5+ years of Microsoft 365 administration experience.
• 5+ years of hands-on experience with Microsoft Entra ID and Microsoft Intune.
• 1–3 years of experience with Microsoft Entra ID Conditional Access policies.
• Strong troubleshooting skills for hardware, software, operating systems, and network connectivity issues.
• Experience supporting remote users and distributed environments.
• Excellent customer service, communication, and interpersonal skills.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• Microsoft Entra ID Administrator Associate Certification.
• Hands-on experience with PowerShell scripting.
• Experience with Cognos BI tools.
• Knowledge of Fortinet FortiGate network appliances.
• Certifications such as A+, Network+, Security+, MCSE, MCITP, or MCTS are highly desirable.

Desired Competencies

• Strong analytical and problem-solving abilities.
• Excellent organizational and documentation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Quick learner with adaptability to new technologies.
• Strong collaboration and stakeholder management skills.
• Flexibility to work across different time zones.
• Willingness to participate in on-call support and occasional travel.

Why Join Us?

• Opportunity to work with modern Microsoft cloud technologies.
• Exposure to multi-company IT environments and infrastructure projects.
• Collaborative and growth-oriented work culture.
• Professional development and certification opportunities.
• Competitive salary and benefits package.

Pay: ₹1,000,000.00 – ₹1,500,000.00 per year

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Internet reimbursement
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• Helpdesk or System Support Admin role: 8 years (Required)
• Active Directory Hybrid: 5 years (Required)

Language:

• English (Required)

Work Location: In person