Sr.TM-Repayment Management Full Time NEW

• Execution of Cycle wise presentation on due date, maintain registration details of all LOB, Prepare debit files and send to bank for presentation. Work with bank and payment aggregator to track & trouble shoot failed transactions.
• Support audits by maintaining accurate records and adhering to compliance policies.
• Handle escalations and resolve customer issues where required.
• Prepare and publish daily/weekly MIS and dashboards of Presentation and registration

Key Result Areas

Key Result Areas

Supporting Actions

• Seamless Presentation Process
• Ensure timely, accurate, and uninterrupted presentation of repayment mandates (e.g., NACH, e-Mandate, UPI AutoPay) to reduce bounce rates and improve recovery efficiency.
• MIS Management
• Facilitate the timely and error-free distribution of MIS to all concerned departments
• Stake holder management
• Engage proactively with both internal and external stakeholders to ensure alignment and smooth coordination
• Customer complaints
• Maintain customer satisfaction by enforcing process discipline and prioritizing the resolution of customer issues