Stock, Logistics & Operations Manager Full Time NEW

Job Title: Showroom Stock, Logistics & Operations Manager, India

Location: de Gournay – India – Mumbai

Position Type: Full-Time

Key Responsibilities:

Inventory, Stock & Asset Management

• Take full responsibility for the accuracy of Mumbai showroom stock across the DGS, DGSII and DGSIII systems, including processing loans, receiving stock, updating records, issuing overdue loan reports, assisting with recalls, and maintaining control of the sample library and stock inventory.
• Ensure all stock movements are recorded quickly and accurately in the system.
• Carry out weekly stock checks to ensure system records match the physical stock held in the showroom and track the location of items currently out on loan.
• Manage the borrowing and return of wallpaper samples, including maintaining records, coordinating logistics, and ensuring samples are returned and properly stored.
• Organise regular restocking of sales materials and ensure sufficient samples and materials are available for meetings, events, and client projects.

Shipping, Logistics & Courier Management

• Monitor and follow up on inbound shipments to Mumbai, as well as shipments to and from clients and representatives.
• Create accurate domestic and international shipping labels, ensuring products are properly packed to avoid delays or additional charges.
• Liaise with courier companies to track shipments, amend delivery details when necessary, and resolve delivery issues.
• Keep project managers informed of shipping progress and any delays so they can update clients accordingly.
• Manage the daily receipt and dispatch of courier items, including registration, tracking, and resolving delivery exceptions.
• Under special circumstances, personally arrange or deliver items to clients within Mumbai or nearby locations.

Installation & Project Coordination

• Coordinate installer scheduling and logistics, including planning daily schedules, arranging travel itineraries, and overseeing handovers.
• Monitor installation progress and respond quickly to issues such as installer delays, client schedule changes, or on-site emergencies.
• Act as a central point of communication between clients, installers, and the sales/project teams, ensuring information is synchronized and installations run smoothly.
• Support project managers by sourcing samples, providing stock information, and preparing sales materials or information packages for clients.

Office & Showroom Operations

• Help ensure the showroom is always client-ready and well-presented, sharing responsibility with the team.
• Conduct daily checks of the office and showroom environment, coordinating cleaning services, plant maintenance, water supply, and equipment servicing.
• Provide administrative support related to showroom maintenance, including coordinating repairs or servicing for HVAC, plumbing, electrical, and security systems, liaising with the Projects Director and/or the Showroom Manager as required.
• Collaborate with the interior design team on showroom updates, including booking and overseeing contractors such as decorators and wallpaper installers.
• Support the organisation of showroom events by coordinating logistics with our PR & Marketing team.

Procurement & Travel Coordination

• Purchase showroom and office supplies as well as client consumables, ensuring cost efficiency through supplier comparison and inventory monitoring.
• Manage travel arrangements for staff, including booking flights, hotels, and coordinating travel itineraries as required.
• Maintain appropriate inventory levels of office and showroom materials.

Finance & Administrative Processes

• Prepare and submit expense reimbursement documentation, verifying records and following up on reimbursement progress.
• Submit and track payment requests for recurring expenses, including rent, property management fees, courier services, and suppliers.
• Maintain organised records of contracts and agreements with property management companies, couriers, and other suppliers.
• Provide accounts with expense details and copies of invoices or receipts for reconciliation.

External Liaison & Team Support

• Manage communication with external vendors and service providers, including property management, couriers, contractors, and suppliers.
• Provide guidance and support to the Ayi, ensuring she has the resources needed to carry out her work effectively and monitoring performance where necessary.
• Respond promptly to ad-hoc operational issues, including equipment failures, courier exceptions, client requests, or urgent office matters.

If you are detail-oriented, solutions-driven, and enjoy managing operations in a dynamic environment, we would love to hear from you.

📩 Interested candidates can apply by sharing their CV at ekta.choudhary@mygwambo.com

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