Store Manager (Hospitality Background) – For Lonavala Full Time NEW

Primary Purpose

Plans and directs the day-to-day operations of the store. Develop strategies to improve customer service, and create store policies . Maintain high store standards and conditions and foster a positive environment.

Major Skills And Accountabilities Of Position (4-6 Major Accountabilities)

• Should have excellent previous experience in F&B store / procurement.
• Should have strong financial knowledge and ability to work with budgets.
• Should be computer literate, with good MS Excel skills.
• Should have good time management and organisation skills.
• Should be accountable and resilient.
• Should have ability to work under pressure at all times.

Duties and Responsibilities

• Receive and forward all goods and deliveries in and out of the hotel to the correct point of contact/storage area.
• Follow standards for issuing and receiving stock within the store’s area of operation.
• Monitor and take inventory on regular basis to compile orders based on par levels or needs.
• Maintain clear and organised records to ensure all reports and invoices are filed and stored properly.
• Monitor PAR levels for all food items to ensure proper levels.
• Responsible for storage of both food & beverage and operational stock.
• Responsible for the day-to-day check on the storage facilities for upkeep and hygiene.
• Responsible to verify all goods arrived as per the agreed purchase, delivery note and agreed quantity has been received.
• Refuse acceptance of damaged, unacceptable, or incorrect items.
• Ensure cleanliness of all areas, keeping storage areas clean & tidy and in strict compliance with hygiene regulations.
• Ensure all store requisitions are signed by concerned Department Heads (HOD’s) and approved by COO / concerned Director depending upon the hotel’s operations procedure.
• Ensure the quantity requested and the quantity issued always matches.
• Ensure store requisition form is signed by the person collecting the goods and enter into the Inventory/Materials Management System.
• Post all invoices using the MMS – Material Management System.
• Conduct inventory audits to determine inventory levels and needs.
• Conduct physical stock audits on a regular basis as advised by the Management and the physical count to be tallied with the inventory count from the MMS – Material Management System.
• Any differences between the manual count and MMS software have to be investigated and the information to be given to the Finance Department.
• Assist the Accounts in finding out any cost discrepancies.
• Complete requisition forms for inventory and supplies.
• Extend all requisitions on a daily basis and update the inventory management software/system.
• Work closely with Purchasing to order and receive items and equipment.
• Troubleshoot any vendor delivery issues and oversee/follow up on the return process.
• Follow up on documentation of after-hours issues ensuring it is in accordance with established internal controls and procedures.
• Adhere to all Health and Safety procedures particularly relating to food and beverage items.
• Ensure uniform and personal appearance is clean and professional.
• Speak with others using clear and professional language.
• Keep accurate recordings of all incoming and outgoing goods.
• Notify the concerned of any low stock levels.
• Identify and report any slow-moving items to avoid over purchasing.
• Verify and track received inventory and complete inventory reports and logs.
• Perform any other duties as assigned by the management.
• Manage employee relations, recruiting Team Members as required, and follow the appraisal procedures for Team Members.
• Prepare the month end accounts reports in an accurate and timely manner.
• Execute and provide MIS reports as instructed by the Hotel Management.

Work relations (context – main interfaces – functional report)

• Reports directly to COO & Group Director.
• Interfaces strongly with vendors/ department heads and employees.
• Interfaces strongly with F&B Outlet managers

Experience And Qualifications Required For The Job

Should have previous experience within the hotel/leisure sector and working to the similar capacity of atleast 8-9 years of experience.

Minimum Qualification

Hotel Management Degree

Minimum Job Experience

Should have previous experience within the hotel/leisure sector and working to the similar capacity of atleast 8-9 years of experience

Reporting To

COO / Group Director

Travel

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