Supply Chain Manager – D2C FMCG Brand – Exp: 5 years + – WIPRO Partnered – Package 10 LPA Full Time NEW

Company: Soulflower

Location: Mumbai

Department: Supply Chain / Operations

Role Objective

To manage day-to-day logistics operations across D2C, e-commerce, quick commerce, retail, and institutional channels, ensuring timely dispatches, cost control, delivery performance, and smooth coordination between warehouse, courier partners, marketplaces, and internal teams.

Key Responsibilities

1. Dispatch & Order Fulfilment

• Ensure timely processing, packing, dispatch, and handover of orders.
• Monitor daily order flow across Shopify, marketplaces, quick commerce, retail, and B2B channels.
• Coordinate with warehouse and packing teams to avoid dispatch delays.
• Track pending, breached, and priority orders daily.

2. Courier & Delivery Management

• Manage courier partners for pickup, delivery, COD, RTO, NDR, and reverse logistics.
• Monitor delivery TAT, pickup performance, RTO percentage, and failed deliveries.
• Resolve delivery escalations with courier partners and internal customer service teams.
• Maintain courier-wise performance reports.

3. Cost & Reconciliation Control

• Track freight costs, COD charges, RTO costs, weight discrepancies, and courier billing.
• Verify courier invoices and highlight incorrect charges.
• Work towards reducing logistics cost per order.
• Maintain proper reconciliation of courier claims, damages, shortages, and lost shipments.

4. Inventory & Stock Movement

• Coordinate stock transfers between warehouse, marketplaces, retail stores, and quick commerce dark stores.
• Ensure correct documentation for stock movement, delivery challans, invoices, and E-way bills where required.
• Track inward, outward, returns, and damaged stock movement.

5. MIS & Reporting

• Prepare daily, weekly, and monthly logistics reports.
• Track KPIs such as dispatch TAT, delivery TAT, RTO %, NDR %, courier cost, pending orders, and returns.
• Share exception reports with clear action points.

6. Process Improvement

• Identify gaps in logistics operations and improve SOPs.
• Support automation of logistics tracking, courier allocation, and reporting.
• Improve coordination between warehouse, customer service, finance, sales, and marketplace teams.

3. Required Skills

• Strong knowledge of logistics, courier operations, e-commerce fulfilment, and reverse logistics.
• Good understanding of marketplace and D2C order processing.
• Strong Excel / Google Sheets skills.
• Ability to work with courier dashboards, marketplace portals, Shopify, WMS, or ERP systems.
• Good follow-up, problem-solving, and vendor coordination skills.
• Cost-conscious and process-driven mindset.

4. Experience & Qualification

• Graduate in any discipline; supply chain/logistics qualification preferred.
• 3–6 years of experience in logistics, e-commerce operations, warehouse coordination, or supply chain.
• Experience in beauty, FMCG, D2C, or marketplace-led brands will be preferred.

5. Key Performance Indicators

• Same-day / next-day dispatch percentage.
• Delivery TAT improvement.
• Reduction in RTO and NDR cases.
• Courier cost per order.
• Reduction in weight discrepancy and billing errors.
• Accuracy in stock movement and logistics documentation.
• Timely reporting and issue resolution.