Support-Supply Chain Full Time

Job Role : Support SCM

Departments: SCM

Job Code

Location: Mumbai

Reports To: Specialist – SCM

Key Stakeholders (Option depending upon the role): Frequency (Occasional/Frequent/Continuous) Customers, CFT Team (Orders, Production, Dispatch, Logistics, Factory, Documents )

1: Job Purpose Statement (Summarize in one/two statements why this job exists, and the contribution makes to the overall business of the company).

To maintain Order to Cash flow by acting as support partner to SCM team and the customer to maximize order fulfilment and billing

2 : Organisational Relationship (Provide an organisational chart which illustrates the role structure above and below and parallel to this position).

3: Duties & Responsibilities (List in the order of importance the duties & responsibilities of this job)

Decision Making Authority (This will be for every job allocated to the individual)

• Support as secondary liaison to ensure timely fulfillment of customer requirements across various stages including order placement, production, order commitments, shipments, and documentation.
• Prepare Monthly Management Information System (MIS) reports encompassing Business Object (BO) analysis, serviceability status as of the 1st of each month, monthly achievements, actual billing figures, as well as Weekly and Daily reports tailored to specific needs such as projection, forecast, and backorder analysis.
• Support daily review and monitoring of shipment progress.
• Assist specialist SCM in addressing order holds and facilitating their conversion into billing.
• Oversee and Track documentation processes.
• Support in Compiling monthly performance reviews for verticals.
• Support in daily serviceable forecast reports to management.
• Regularly review and clean up backorders including partials and cancellations.
• Ensure timely release of pending documents and payments to prevent container detention or demurrage charges upon arrival at customer ports.
• Develop a document tracker to ensure timely dispatch of pending documents to customers within 15 days of vessel sailing.
• Promptly generate credit and debit notes to rectify any shipment errors.
• Proactively coordinate with Cross-Functional Teams (CFT) to mitigate risks such as air shipments, detention, demurrages, order cancellations, and penalties.
• Deliver weekly MIS reports to customers covering sales, material-wise backorder quantities, shipment details, and backorder reports.

Schedule A

4 : Key Result Areas (List the key deliverables that quantify successful performance in the role).

• Support – Tracking and execution of Production schedule to maximize order fulfilment
• Review and Monitor – Document tracker- Telex & Shipments
• OE Customer Management Support –
• Air shipments
• Detention and Demurrages
• Order Cancellation
• Penalties
• Daily MIS Reporting for Management
• Serviceable Backorder
• Shipment Forecast Report
• Plans Released Report
• Plans Hold Report along with Reasons on Hold
• Weekly MIS Reporting for Customer
• Backorder Report
• Shipment Tracker Report
• Credit/Debit Note Approvals and liaison with CFT Team

5: Decision Making Authority (For each decision type define if the action involves below mentioned categories:

Schedule A : Execution

Schedule B: Follow SOP/policy for decision to be made. (Moderate to Complex decision making)

Schedule C: Decide within approval limits) Complex/tactical/strategic decision making impacting the outcome

• Can be merged with duties & Responsibility

Educational Qualification

• Any Graduate

Skills

Skills & Knowledge

Competencies

• Customer Service
• Learning Skill
• Team building
• Proactive
• Attentiveness
• Leadership skills
• Presentation Skill
• Responsibility
• Behavioral
• Interpersonal skills
• Patience
• Team player
• Risk Taking
• Influencing skill
• Self-Leadership
• Positive attitude
• Adaptability
• Problem Solving
• Delegation
• Stakeholder management
• Excellent verbal, written and listening communication skills
• Time Management

Work Experience

• Functional
• Analytical skills
• Technical skills
• Customer Service
• Technical Ability
• SAP
• MS Office
• 3+ years of work experience
• In field of supply chain