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Key Responsibilities
- Maintain and administer networks, servers, and system software.
- Troubleshoot system, software, hardware, and network issues (remote and onsite).
- Work on live tickets using tools such as Kaseya, ConnectWise, and Autotask.
- Provide remote technical support to international clients.
- Manage Microsoft applications, antivirus, backups, disaster recovery, and security operations.
- Participate in system configuration, upgrades, monitoring, and optimization.
- Adhere to SLA-based ticket resolution processes.
About Company: ITechServ is a provider of world-class software and website development and consulting services. We develop, implement, and maintain software solutions that solve business problems, transform ideas into products, and leverage ROI on IT spending. Our experience with managing both onsite and offshore teams, coupled with access to a large pool of skilled IT workers, allows us to complete client projects on time and within budget.