System Administrator L3 Full Time NEW

Job Title: L3 IT Support Engineer

Department: IT

Industry: BPO / Call Center

Experience: 3–6 Years

Location: Karol bagh

Job Summary:

We are looking for an experienced L3 IT Support Engineer to manage advanced technical issues, system administration, and infrastructure support in a high-volume BPO environment. The candidate should have strong expertise in Ubuntu/Linux systems, troubleshooting, and handling critical escalations.

Key Responsibilities:

• Provide Level 3 support for complex IT issues and critical incidents
• Install, configure, and maintain Ubuntu/Linux servers and systems
• Troubleshoot OS, network, hardware, and application-level issues
• Manage and support dialer systems (preferred in BPO environment)
• Monitor system performance and ensure high availability
• Handle server management, patching, and upgrades
• Perform root cause analysis (RCA) for recurring issues
• Coordinate with L1 & L2 teams for issue resolution and knowledge sharing
• Maintain system documentation and SOPs
• Ensure data security, backups, and compliance standards

Required Skills:

• Strong knowledge of Ubuntu/Linux OS (installation, configuration, commands)
• Expertise in Linux command line & shell scripting (basic level)
• Experience in server management and troubleshooting
• Knowledge of networking concepts (LAN/WAN, TCP/IP, DNS, DHCP)
• Hands-on experience in hardware troubleshooting
• Familiarity with BPO dialer systems (e.g., Ameyo Drishti) – Manadatory
• Understanding of system monitoring tools
• Good problem-solving and analytical skills

Preferred Qualifications:

• Bachelor’s degree in IT, Computer Science, or related field
• Certifications in Linux/Ubuntu (RHCE, LPIC, etc.) are an advantage
• Experience in BPO/Call Center IT environment

Job Type: Permanent

Pay: ₹30,000.00 – ₹50,000.00 per month

Work Location: In person