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About Tripjack TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and
sense of belonging our people feel every day. This recognition reflects our commitment to a
culture where our teams grow, collaborate, and drive the future of travel technology, while
consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized
the needs of travel agent partners. TripJack’s integrated platform offers content from 750+
airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and
Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and
post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel
booking & management experience for our agent partners.
Experience – 2+ yrs in team handling (Hotel Operations Team)
Role Overview
As a Team Leader – Hotel Operations, you will be responsible for managing end-to-end hotel operations while leading a team to deliver exceptional partner and customer experiences. This role requires a strong hospitality background, combined with the ability to thrive in a fast-paced, high-growth environment.
What You Will Do
Lead & Build High-Performing Teams
Drive team performance through clear goals, regular feedback, and coaching
Build a culture of ownership, accountability, and collaboration
Manage team schedules, productivity, and KPIs
Own Hotel Operations Excellence
Oversee daily hotel booking operations, including reservations, amendments, and issue resolution
Ensure adherence to SLAs, SOPs, and quality benchmarks
Work closely with supply, product, and support teams to streamline processes
Deliver Exceptional Customer Experience
Ensure quick and effective resolution of partner/customer queries and escalations
Drive service excellence and continuously improve customer satisfaction scores
Analyze feedback and implement improvements to enhance experience
Drive Problem Solving & Decision Making
Identify operational gaps and proactively implement scalable solutions
Take data-driven decisions in high-pressure situations
Continuously optimize processes for efficiency and accuracy
Stakeholder Collaboration
Act as a bridge between operations, product, and business teams
Collaborate cross-functionally to improve workflows and partner experience
Ensure Accuracy & Compliance
Monitor booking accuracy, billing, and reconciliation processes
Maintain operational hygiene through MIS reporting and dashboards
