Team Leader – Collections Full Time NEW

manages a team of debt collection agents to ensure the timely recovery of outstanding debts and past-due accounts while maintaining healthy customer relationships. Driving recovery metrics while enforcing regulatory compliance.

Core Roles and Responsibilities

• Team Management: Directing daily activities, conducting workload studies, planning agent shifts, and delegating specific debtor portfolios. [1, 2]
• Performance Tracking: Setting daily, weekly, and monthly recovery targets, while auditing performance through call monitoring and data metrics. [1, 2, 3, 4, 5]
• Escalation Handling: Intervening in high-value, highly sensitive, or complex non-payment disputes to negotiate viable settlement solutions. [1, 2, 3, 4, 5]
• Compliance Enforcement: Ensuring all agent communications strictly follow local financial regulations, debt recovery laws, and internal guidelines. [1, 2, 3, 4]
• Coaching and Mentoring: Providing ongoing training on advanced negotiation techniques, objection handling, and empathetic communication. [1, 2]
• Reporting & Strategy: Analyzing collection databases to identify delinquency trends and compiling monthly feedback reports for executive management.
• Education: A Bachelor’s degree in Business, Finance, Commerce, or a closely related field.
• Experience: Generally requires 3–5 years of working experience within a financial collection environment, including at least 1–2 years in a leadership or supervisory capacity.

Job Type: Full-time

Pay: ₹30,000.00 – ₹40,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Provident Fund

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 5 years (Required)

Work Location: In person