Team Leader For Client Success Full Time

Company Description

Avvanz is a technology-driven Employee Lifecycle Management company specializing in smarter screening, productive onboarding, and excellent talent development. The company offers innovative solutions such as background checks, predictive assessments, and onboarding programs to ensure safe and effective hiring. Avvanz also provides comprehensive development opportunities for employees through blended learning, including instructor-led training, digital training with gamification, and mentoring programs. Avvanz’s end-to-end solutions help organizations optimize talent management and exceed their key performance indicators.

Job Scope / Principal Accountabilities:

• Involvement in group planning, implementation, delegation of tasks, and decision-making.
• Support process improvement and oversees performance of the Client Success department
• Identify risks and challenges of the Client Success department and plan for resolutions
• Communicate clear instructions to team members and gather team members’ feedback
• Monitor team members’ performance to ensure the training they are being provided is efficient and identify any additional training needed.
• Manage the flow of the group’s day-to-day activities
• Manage top tier accounts and solve client escalations if any
• Coaching and mentoring of team members

Qualifications, Knowledge, Skills and Competencies required: 

• Prior experience in a team leadership role, preferably in client services or background screening
• Strong understanding of background screening processes and regulations
• Excellent communication and interpersonal skills
• Ability to effectively manage and motivate a team
• Proven track record of meeting or exceeding targets and KPIs
• Experience in problem-solving and conflict resolution
• Strong organizational and time management skills
• Proficiency in relevant software and tools