Team Leader – International Marketing & Operations Full Time NEW

https://ninecure.com/

NineCure is building a global medical tourism ecosystem connecting patients worldwide with top-tier healthcare providers in India. Our mission is to drive safe, seamless, and world-class medical travel experiences while generating sustainable growth for our partners and stakeholders.

Role Overview

The Team Leader – International Marketing & Operations will work directly with the General Manager to execute international marketing initiatives, drive patient acquisition efforts, and lead a cross-functional team responsible for operational execution. This role will ensure exceptional patient experiences, quick resolution of hospital queries, and efficient coordination across internal teams and external partners.

Key ResponsibilitiesSupport International Marketing & Growth

• Assist the GM in executing international marketing strategies aimed at sourcing international patients.
• Coordinate with digital marketing, content, and regional outreach teams to support lead generation campaigns.
• Track market trends in key regions (GCC, Africa, Southeast Asia, CIS, Europe) and provide insights for strategic improvements.
• Maintain an updated CRM with patient inquiries, follow-ups, and status reports.

Lead Operations & Patient Experience

• Supervise and mentor the operations team — ensuring timely response to patient queries, documentation, scheduling, and coordination with partner hospitals.
• Oversee the patient journey to ensure smooth transitions from inquiry to treatment and post-care follow-up.
• Coordinate with hospitals to resolve clinical, administrative, or logistical concerns, and ensure service delivery meets quality expectations.
• Ensure accurate and timely communication between patients, hospitals, and internal teams.

Hospital Relationship Support

• Serve as the primary operational contact for partner hospitals, supporting onboarding, query resolution, and service escalations.
• Collaborate with hospital coordinators to monitor patient cases, address service gaps, and manage expectations.
• Work closely with the GM on negotiation support, contract implementation, and performance tracking of hospital partners.

Team Leadership & Cross-Functional Coordination

• Lead, coach, and develop a high-performing operations team, setting clear goals and performance metrics.
• Foster collaborative working relationships across internal teams, including marketing, sales, and technology.
• Conduct regular performance reviews and implement continuous process improvements.

Performance Analytics & Reporting

• Monitor operational KPIs including turnaround times, patient satisfaction, query resolution rates, and hospital feedback.
• Prepare weekly and monthly reports for the GM outlining performance trends, risks, and operational recommendations.
• Support the GM with data-driven insights to improve acquisition funnels and operational workflows.

Qualifications & Experience

Required

• Bachelor’s degree in Business, Healthcare Management, Hospitality, or a related field.
• 5–8+ years experience in operations, healthcare coordination, international business support, or medical tourism services (B2B/B2C).
• Strong understanding of end-to-end patient experience workflows.
• Excellent communicator with superior problem-solving and organizational skills.
• Experience managing teams and cross-functional coordination.
• Ability to work in a fast-paced, multi-stakeholder environment.

Preferred

• Exposure to international markets or experience supporting international patient services.
• Familiarity with CRM systems and operational metrics.
• Experience working with global hospital networks or referral agencies.

Key Competencies

• Operational Excellence: Detail-oriented with a focus on process improvements and quality delivery.
• Customer-Centric: Strong empathy and commitment to delivering exceptional patient experiences.
• Team Leadership: Capable of driving performance and building high-trust teams.
• Collaborative: Works effectively across functions and geographies.
• Analytical: Uses data to monitor performance and inform decisions.

Performance Indicators

• Patient satisfaction and net promoter scores.
• Operational turnaround times (response, coordination, resolution).
• Team performance and retention.
• Hospital partner satisfaction and query resolution metrics.
• Contribution to international patient acquisition and revenue growth.

Why This Role Matters at NineCure

This leadership position is critical to delivering on NineCure’s promise of end-to-end excellence in medical tourism. The Team Leader plays a central role in ensuring the highest standards of operational delivery while supporting strategic growth initiatives across global markets.

Application Guidance: To ensure an efficient review process, we request applications only from professionals with prior experience in medical tourism or international patient coordination. Thank you for respecting this requirement.