Tech support – specialist L1.5 Full Time

Company Description

Mindenious is a pioneering educational technology platform dedicated to bridging the gap between academic knowledge and real-world industry demands. By providing resources such as internships, personalized career guidance, and tailored mentorship, we empower students to navigate professional growth effectively. Our mission is to transform education into a thriving journey beyond classroom learning. Join us and elevate your growth with Mindenious Edutech.

Role Description

This is a full-time on-site role for a Tech Support – Specialist L1.5 based in Bengaluru. The specialist will be responsible for providing technical and customer support, identifying and resolving system issues, troubleshooting technical problems, and maintaining customer satisfaction. Day-to-day tasks include responding to support tickets, analyzing technical issues, and ensuring that clients receive timely assistance and resolutions.

Qualifications

• Technical Support and Troubleshooting skills to diagnose and resolve system or application issues effectively
• Strong Customer Support and Customer Satisfaction skills to build positive relationships and resolve client concerns efficiently
• Analytical Skills to evaluate issues, identify patterns, and develop solutions
• Effective communication and interpersonal skills
• Ability to work independently and as part of a team in a fast-paced environment
• Knowledge of educational technology platforms or prior experience in a related field is a plus
• Bachelor’s degree or equivalent experience in Information Technology, Computer Science, or a related field