Technical Solutions Engineer II Full Time

This role sits at the intersection of engineering support, systems optimization, and cross-functional problem solving within a fast-growing technology-driven operations environment. You will be responsible for providing technical solutions and support for end-user computing infrastructure and internal applications that enable business teams to operate efficiently at scale. The position involves working closely with multiple business units to understand technical requirements, troubleshoot complex issues, and implement reliable solutions that improve system performance and user experience. You will also contribute to evaluating and deploying new technologies while ensuring stability, scalability, and security across systems. The environment is highly collaborative and outcome-focused, where ownership, accountability, and continuous improvement are core expectations. This role offers strong exposure to enterprise systems and the opportunity to directly influence operational efficiency across the organization.

Accountabilities

• Provide engineering support and technical solutions for end-user computing infrastructure and business applications
• Collaborate with cross-functional teams to understand requirements and deliver scalable and efficient technical solutions
• Troubleshoot and resolve complex system, application, and infrastructure-related issues in a timely manner
• Support evaluation, testing, and implementation of new tools, technologies, and system enhancements
• Ensure stability, performance, and security of internal systems and applications across the organization
• Document technical processes, configurations, and solutions to improve knowledge sharing and operational consistency
• Participate in incident management and root cause analysis to prevent recurring issues
• Contribute to continuous improvement initiatives aimed at optimizing systems and user experience

Requirements

• 3+ years of experience in technical support, systems engineering, or IT solutions roles
• Strong understanding of end-user computing environments, infrastructure, and enterprise applications
• Experience troubleshooting system, network, or application-level issues in production environments
• Familiarity with cloud platforms, SaaS tools, or distributed systems is a plus
• Strong analytical and problem-solving skills with a structured approach to debugging issues
• Experience working in cross-functional environments and communicating with both technical and non-technical stakeholders
• Ability to manage multiple priorities in a fast-paced, high-growth environment
• Strong documentation and communication skills
• Exposure to incident management, monitoring tools, or IT service management frameworks is an advantage

Benefits

• Competitive compensation package
• Remote work flexibility within India
• Health insurance and wellness support programs
• Paid time off and holiday benefits
• Learning and professional development opportunities
• Exposure to large-scale, global technology operations
• Collaborative and high-performance work culture
• Opportunities to work on impactful systems that support global e-commerce operations

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.