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Full job description
Job Summary
We are looking for a proactive and responsible Technical Support Executive to support our ERP software used by customers for day-to-day business operations. The role involves understanding application workflows, handling user queries, troubleshooting issues, and coordinating with the development team to ensure smooth system usage.
Key Responsibilities
- Provide first-level technical support for ERP application users
- Handle customer support primarily via WhatsApp and phone calls
- Communicate effectively with users in Malayalam and English
- Understand ERP modules and business workflows to assist users effectively
- Identify, analyze, and troubleshoot application-related issues
- Validate information using application screens, reports, and available logs
- Assist in monitoring and troubleshooting Meta (Facebook) Lead Form integrations with the ERP system
- Coordinate with the development team for bug fixes and enhancements
- Verify fixes and confirm issue resolution with users
Language Proficiency
- Malayalam: Fluent verbal communication (primary support language)
- English: Good verbal and written communication
Required Skills
- Basic understanding of software applications and business workflows
- Strong logical troubleshooting and problem-solving skills
- Good verbal communication skills (phone and WhatsApp support is primary)
- Basic written communication skills
- Willingness to learn ERP functionality and domain processes
Preferred Skills (Nice to Have)
- Exposure to ERP systems or application support
- Understanding of how data flows across modules in business applications
- Basic understanding of third-party integrations such as Meta/Facebook Lead Forms
- Prior experience handling customer queries or application support
Education & Experience
- Bachelor’s degree or diploma in Computer Science, IT, or a related field
- 0–1 year of experience in technical support, ERP support, or application support
- Freshers with relevant academic projects or internships may also apply
Job Type: Full-time
Work Location: In person
