Job Description – Technical Support Team Lead
Job Title: Technical Support Team Lead
Department: Technical Support / IT Operations
Location: Coimbatore, Tamil Nadu
Reporting To: Director
Employment Type: Full‑Time
Role Overview
The Technical Support Team Lead is responsible for leading and managing the technical support team to ensure timely resolution of incidents, adherence to SLAs, and high levels of customer satisfaction. The role involves hands‑on technical support, team supervision, escalation management, and coordination with internal and external stakeholders.
Key Responsibilities
Team Leadership & Operations
Incident & Escalation Management
Technical & Process Management
Stakeholder & Vendor Coordination
Reporting & Reviews
Required Skills & Competencies
Technical Skills (Preferred)
Educational Qualifications
Experience Requirements
Work Conditions
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