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- Test manager with 11+ Yrs of experience
- Own end-to-end test delivery for device and hardware programs at the client site
- Act as the primary QA SPOC for client stakeholders
- Define and execute test strategy, test plans, and test schedules for device-based programs
- Perform and oversee hands-on testing of: Laptops and system hardware, Peripherals such as keyboards, mic, docking stations, monitors, laptops, scanners, webcams,pen etc.
- Drive OS, driver, patch testing, primarily on Windows
- Manage functional, regression, compatibility testing on physical devices
- Own test lab setup, device inventory, configurations, and environment readiness at client location
- Lead defect triage, root-cause analysis, and closure with engineering, firmware, and hardware teams
- Provide quality sign-off and go/no-go recommendations for releases and rollouts
- Track and report test status, risks, defects, and quality metrics to client leadership
- Handle client escalations with clarity, ownership, and resolution focus
- Mentor and guide onsite QA engineers while remaining actively hands-on
- Ensure adherence to client processes, security, and compliance requirements
