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Skill required: Backoffice – Service Desk Non-Voice Support
Designation: Utility Bill New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Backoffice in Data and AI refers to the administrative and support functions that handle data processing, management, and analysis behind the scenes. This includes tasks like data entry email and chat process. The backoffice ensures that data and AI operations run smoothly, supporting the front-end activities of a business. Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.
What are we looking for? Backoffice in Data and AI refers to the administrative and support functions that handle data processing, management, and analysis behind the scenes. This includes tasks like data entry email and chat process. The backoffice ensures that data and AI operations run smoothly, supporting the front-end activities of a business. Backoffice in Data and AI refers to the administrative and support functions that handle data processing, management, and analysis behind the scenes. This includes tasks like data entry email and chat process. The backoffice ensures that data and AI operations run smoothly, supporting the front-end activities of a business.
Roles and Responsibilities:
Any Graduation