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Company Profile
Customer Capital is a B2B2C commerce and loyalty technology company that builds and operates large-scale, white-labeled digital platforms for leading banks and enterprises (such as IDFC First Bank, HDFC Bank, American Express, Mahindra Holidays, BOBCard, Ethiopian Airlines to name a few).
Our platforms power travel, shopping, gift cards, and other commerce verticals, integrated with loyalty earn-and-burn ecosystems. Instead of being a traditional services vendor, we operate as a product-led platform partner — providing end-to-end commerce infrastructure, loyalty engines, partner integrations, and optimization layers that help our clients drive customer engagement, transaction growth, and measurable retained revenue.
Our model combines deep domain expertise in loyalty and commerce with strong product, technology, and data capabilities. We are a organisation which values high-ownership, clarity of thinking, healthy debate, and execution discipline. Teams are encouraged to challenge assumptions, take accountability for outcomes, and collaborate across functions to solve real business problems — not just deliver outputs. The work environment is fast-paced and performance-oriented, with strong emphasis on learning, commercial awareness, and customer impact.
People who thrive at Customer Capital are those who are comfortable with responsibility, open to feedback, and motivated to build scalable platforms and products that serve millions of end customers through our enterprise partners.
Job title — VP Travel
Role Overview:
The VP – Travel Business will lead the strategy, growth and commercial performance of Customer Capital’s travel platform (Tripstacc).
This role owns the travel business vertical end-to-end, including revenue growth, supplier ecosystem development, pricing and monetization strategy, client adoption, and the evolution of the travel product platform.
Unlike a traditional OTA role, this position operates within a B2B2C ecosystem, where large enterprise clients (banks, airlines, telcos and loyalty programs) drive distribution while Customer Capital provides the underlying commerce infrastructure.
The role therefore requires a combination of:
• Travel industry expertise
• Platform and marketplace thinking
• Commercial and P&L ownership
• Enterprise partnership management
• Cross-functional leadership across product, engineering and operations
The VP Travel will work closely with Product, Technology, Data, Marketing and Client teams to scale transaction volumes, improve platform economics and continuously strengthen the travel ecosystem.
Key Responsibilities
1. Business Growth & P&L Ownership
Own the financial performance of the travel vertical including revenue growth, margins and cost optimization.
Responsibilities include:
• Driving transaction growth across client travel platforms
• Developing pricing and monetization strategies
• Managing supplier economics and margin structures
• Improving retained revenue through markup rules, incentives and partnerships
• Building new revenue opportunities across flights, hotels and ancillary travel services
2. Supplier & Partner Ecosystem
Develop and manage the travel supply ecosystem that powers the platform.
Responsibilities include:
• Managing relationships with travel aggregators, airlines, hotel suppliers and GDS providers
• Optimizing supplier mix to improve inventory depth, pricing competitiveness and reliability
• Negotiating commercial agreements with travel partners
• Identifying new supplier integrations and strategic partnerships
3. Platform & Product Strategy
Work closely with product and engineering teams to evolve the Tripstacc platform.
Responsibilities include:
• Defining the roadmap for the travel platform
• Identifying new features that improve conversion, revenue and customer experience
• Ensuring the platform remains competitive with leading OTA capabilities
• Driving data-driven improvements in search, pricing and booking flows
4. Enterprise Client Success
Ensure successful deployment and growth of travel platforms for enterprise clients.
Responsibilities include:
• Supporting enterprise client onboarding and platform launches
• Ensuring strong transaction growth across client travel portals
• Working with client teams to design promotions, campaigns and loyalty integrations
• Maintaining strong client relationships and satisfaction levels
5. Data-Driven Optimization
Drive continuous improvement using travel platform data.
Responsibilities include:
• Monitoring funnel metrics across search, booking and payment flows
• Identifying opportunities to improve conversion and transaction value
• Optimizing supplier pricing and inventory performance
• Using analytics to inform business and product decisions
6. Team Leadership
Build and lead a high-performing travel business team.
Responsibilities include:
• Hiring and developing key roles across supply, operations and analytics
• Creating clear accountability and performance metrics for the team
• Building a culture of ownership, analytical thinking and execution discipline
Key Outcomes (KRAs)
1. Transaction Growth
Increase overall transaction volumes across client travel platforms.
Success Indicators
• Quarterly growth in bookings and GMV
• Increased transactions per active client platform
2. Conversion & Customer Experience
Improve booking conversion across the travel funnel.
Success Indicators
• Improved search-to-booking conversion rates
• Reduction in booking drop-offs across the funnel
3. Supplier Economics
Strengthen platform profitability through better supplier economics.
Success Indicators
• Improved margins per transaction
• Increased supplier incentives and commercial partnerships
4. Client Success
Ensure strong performance and satisfaction across enterprise travel clients.
Success Indicators
• High client satisfaction scores
• Growth in transactions from existing clients
5. Platform Evolution
Drive continuous improvement in the travel product platform.
Success Indicators
• Regular platform feature releases
• Measurable improvements in conversion, revenue or customer experience
Competencies
Strategic & Commercial Thinking
Ability to develop growth strategies and translate them into operational execution.
Travel Industry Expertise
Deep understanding of flights, hotels, supplier networks, aggregators and OTA economics.
Marketplace & Platform Thinking
Experience operating or building digital platforms that connect supply, demand and distribution partners.
P&L Ownership
Strong financial discipline with experience managing revenue, margins and cost structures.
Data-Driven Decision Making
Ability to interpret platform metrics and translate insights into business improvements.
Enterprise Relationship Management
Experience working with large clients and managing complex stakeholder environments.
Cross-Functional Leadership
Ability to align product, technology, marketing and operations teams toward common outcomes.
Experience & Background
Travel Industry Experience
• 10+ years of experience in the travel industry
• Experience with B2C online travel platforms (OTA, travel marketplace or travel technology platforms)
Leadership Experience
• Minimum 4–5 years in a business leadership or P&L ownership role
Education
• MBA or equivalent postgraduate degree preferred
Location
- Delhi NCR (preferable) else Mumbai
