Walk in Interview _ Fresher _Voice _ 20th June 2026 Full Time NEW

Designation : Process Associate

Overview of the Role

The Process Associate will play a crucial role in ensuring seamless customer operations within the Order-to-Cash domain. This position focuses on delivering exceptional customer service through email and chat channels, maintaining data accuracy, and driving process improvements. The role directly contributes to operational efficiency and enhances client satisfaction, supporting the company’s objective to deliver world-class solutions and services.

Detailed Responsibilities

• Respond promptly and effectively to customer queries and issues via email or chat, ensuring high levels of customer satisfaction.
• Accurately enter, update, and manage data across multiple systems and databases.
• Troubleshoot customer problems, provide actionable solutions, and escalate complex issues to senior support teams as required.

Skill Requirements

Must-Have:

• Strong written communication skills, especially for email and chat support.
• Arts & Science, Fresher.

Educational Qualifications:

• Bachelor’s degree in any discipline is preferred. – Arts & Science
• No BTECH, IT, MCA, BE are not eligible to apply

Interested candidate can walk in

Walk in Venue: 20th June – 11 AM.

HCL Tech,

Tower 4, Sholinganallur,

Work Location: Chennai

You can also refer your friends for this role.

Skills Required
communions , Customer Satisfaction, Voice Process, Customer Queries