Wholesale Customer Success & Relationship Executive (Remote) Full Time

Company Overview

WishCrystal.com is a growing wholesale supplier of crystal and metaphysical products serving crystal shops, spiritual stores, gift stores, online resellers, and importers primarily in the United States.

With over a decade of experience in sourcing and manufacturing, we focus on trendy designs, strong customer relationships, reliable shipping, and long-term wholesale partnerships.

We are looking for a proactive, organized, and relationship-oriented professional to help us maintain strong communication with our existing customers while also building relationships with potential new wholesale buyers.

About the Role

This is a remote customer relationship and business communication role focused on:

• maintaining regular communication with existing wholesale customers,
• building trust with potential new customers,
• following up consistently,
• collecting customer feedback and product reviews,
• and ensuring customers stay engaged with our business.

This role is ideal for someone who enjoys speaking with customers, building relationships, and maintaining long-term communication.

This is NOT a product listing, SEO, or social media management role.

Key Responsibilities Customer Relationship Management

• Regularly call and communicate with existing wholesale customers
• Build strong long-term relationships with buyers
• Understand customer needs and maintain engagement
• Become a primary point of contact for customers

Customer Follow-Ups & Retention

• Follow up with inactive or past customers
• Maintain communication momentum through calls and emails
• Encourage repeat orders and customer loyalty
• Collect feedback and product reviews from customers

New Customer Communication

• Reach out to potential wholesale customers
• Introduce WishCrystal products and business
• Build trust and comfort with new buyers
• Assist in converting inquiries into customers

Email Communication & Newsletters

• Send regular email newsletters and updates to subscribers and customers
• Share promotions, new arrivals, and product highlights
• Help maintain ongoing customer engagement through email communication

Reporting & Organization

• Maintain records of customer conversations and follow-ups
• Update customer notes and communication status
• Share simple weekly progress reports

Requirements

• Excellent spoken and written English communication skills
• Confidence speaking with international customers over phone calls
• Strong relationship-building and follow-up skills
• Friendly, professional, and patient communication style
• Organized and proactive personality
• Ability to work independently in a remote environment

Preferred Experience (Bonus)

• Customer success or customer relationship management
• B2B sales or telesales
• Export or wholesale business experience
• International customer communication
• CRM or customer database management

Compensation

• Salary: ₹25,000 – ₹35,000 per month
• Additional performance incentives based on:
• customer engagement,
• follow-up consistency,
• customer retention,
• and repeat order support

Work Details

• Remote position
• Flexible work hours
• Long-term growth opportunity
• Direct communication with the founder

To Apply

Please send:

• Your resume
• A brief introduction about yourself
• Details of any customer communication, telesales, customer success, or relationship management experience
• A short voice recording (1–2 minutes) introducing yourself and explaining why you are a good fit for this role

Important

We are looking for someone who:

• enjoys speaking with customers,
• builds trust naturally,
• follows up consistently,
• and values long-term customer relationships.

Strong communication and relationship-building skills are more important for this role than technical marketing skills.

Pay: ₹25,000.00 – ₹35,000.00 per month

Education:

• Master’s (Required)

Experience:

• Customer relationship management: 3 years (Required)

Language:

• English (Required)

Work Location: Remote