Workforce Management Full Time NEW

Position: Software Engineer (SE)

Experience: 7+ Years

Category: Information Technology

Main location: Bangalore

Employment Type: Full Time

Key Responsibilities:

• Strong knowledge in Demand & Supply Management.
• Handle internal fulfillment activities including resource allocation, deployment, and ensuring demand fulfillment.
• Manage core workforce management and resourcing activities including staffing, allocation, deployment, and bench management.
• Collaborate with business and delivery teams to implement staffing plans and workforce optimization strategies.
• Handle ramp-up and ramp-down planning while ensuring smooth resource transitions.
• Provide forecasting, capability, utilization, and headcount data to support workforce planning initiatives.
• Partner with managers to retain, develop, and motivate employees to achieve their fullest potential.
• Coordinate with delivery leaders and pre-sales/engagement teams to understand future business requirements.
• Handle employee engagement activities and provide career guidance within the scope of the role.
• Ensure timely reporting and analysis using MS Office tools and Excel-based dashboards.

Strategic Resource Planning & Allocation

• Manage project-wise and client-wise allocation of resources by aligning skills, timelines, and delivery requirements to ensure optimal workforce deployment.
• Perform detailed FTE calculations for ongoing and upcoming projects, validating effort distribution, billing feasibility, and capacity requirements.
• Prepare hiring projections by analyzing project pipeline, demand forecasts, client requirements, and anticipated deliverables.
• Assess current workforce capacity against future demand and recommend backfills, internal transfers, or hiring actions to maintain delivery readiness.
• Identify and highlight resource shortages, over-staffing risks, skill gaps, and utilization gaps to support timely managerial decisions.

Bench Management & Workforce Optimization

• Lead bench assessment discussions by identifying deployable talent, skill readiness, upcoming roll-offs, and suitable allocation opportunities.
• Maintain and regularly update bench dashboards by categorizing employees based on skills, availability, project fit, and deployment status.
• Coordinate with HR and Talent Acquisition teams to support targeted hiring, internal movements, and upskilling initiatives to improve deployability.
• Minimize bench aging through continuous engagement with delivery teams, allocation committees, and hiring managers to identify and place suitable talent.
• Conduct proactive assessments of resource availability versus project requirements and recommend optimal staffing alternatives.

Your future duties and responsibilities

Must Have Skills

• Workforce Management
• Resource Allocation & Deployment
• Demand & Supply Management
• Bench Management
• Staffing & Resource Planning
• Forecasting & Capacity Planning
• Advanced MS Excel (VLOOKUP, HLOOKUP, Pivot Tables, Macros)
• Stakeholder Management
• Reporting & Data Analysis
• Excellent Communication & Negotiation Skills

Good to Have Skills

• ERP Tools Knowledge
• PMO/Workforce Analytics Experience
• Employee Engagement & Succession Planning
• Hiring Forecasting & Utilization Tracking
• Power BI / Dashboard Reporting
• IT Services / Consulting Industry Experience
• MBA HR or relevant postgraduate qualification

Required Qualifications To Be Successful In This Role

• 7+ years of experience in Workforce Management, Resource Management, Staffing, or Bench Management.
• Strong experience in Demand & Supply Management and Resource Allocation.
• Experience in forecasting, workforce planning, utilization management, and employee engagement activities.
• Good communication, analytical, negotiation, and stakeholder management skills.
• Strong logical and systematic approach to problem-solving and decision-making.
• Proficiency in MS Office tools including Advanced Excel (VLOOKUP, HLOOKUP, Pivot Tables, Macros), Word, and PowerPoint.
• ERP knowledge would be an added advantage.
• MBA HR or relevant postgraduate qualification preferred.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Business Administration, Human Resources, or related field.
• MBA HR preferred.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.