Sr Analyst – HR Operations & Shared Services Full Time

Role Summary
Stratacent is looking for a strong HR Operations professional with 12+ years of hands-on experience in HR Operations & Shared Services, who will be responsible for leading end-to-end HR service delivery for a large, global workforce. This role drives operational excellence across the employee lifecycle, HRIS governance, shared services transformation and process automation. The incumbent acts as a strategic partner to HR leadership, business stakeholders, and cross-functional teams while ensuring compliance, high service quality and superior employee experience.

Key Responsibilities

• Lead global HR Shared Services operations covering onboarding, employee lifecycle management, HRIS transactions, and offboarding
• Act as the escalation point for complex employee lifecycle, payroll, compliance, and benefits-related issues
• Serve as Process Owner and Subject Matter Expert for HRIS platforms including Workday, Zendesk, and other digital HR tools
• Partner with HR Technology and IT teams to design, test, and deploy system enhancements and new functionalities
• Oversee centralized onboarding, including background verification, documentation compliance, system provisioning, and induction programs
• Manage end-to-end offboarding processes, including exit interviews, final settlement inputs, and statutory compliance
• Coordinate with payroll, finance, IT, and security to ensure seamless employee transitions
• Design and deliver HR dashboards, MIS reports, SLA performance metrics, and employee experience insights for senior leadership
• Use HR analytics to forecast workloads, optimize resource planning, and identify operational inefficiencies
• Conduct HR audits, data quality checks, and root-cause analysis to improve service reliability
• Collaborate with global and regional HR teams, business leaders, finance, payroll, compliance, and IT
• Manage third-party vendors for background verification, HR systems, and benefits administration
• Act as the primary point of contact for shared services governance across Stratacent global

Must Have

• Drive HRIS governance and implementation (Workday implementation (end-to-end, Zendesk)
• Lead automation & digital initiatives (Power Automate, Copilot, chatbots)
• Ensure data accuracy, compliance and reporting
• Collaborate with cross-functional teams (HR, IT, Payroll, Finance)
• Strong hands-on experience with HR tools & automation
• Good HR analytics & reporting skills
• Strong problem-solving and process improvement mindset
• Experience driving innovation / AI-led HR initiatives

Good to Have

• HRBP exposure
• Experience in global/shared services setup

Qualifications & Certifications

• MBA in Human Resource Management (preferred with Finance exposure)
• Bachelor’s degree in Commerce or equivalent
• Certifications in HRBP, People Analytics
• Exposure to AI-enabled HR tools and automation technologies is an advantage

Employee Benefits:
• Group Medical Insurance
• Cab facility
• Meals/snacks
• Continuous Learning Program

Company Profile
Stratacent is an IT Consulting and Services firm, headquartered in Jersey City, NJ, with two global delivery centres in New York City area and New Delhi area plus offices in London, Canada and Pune, India.
We are a leading IT services provider focusing in Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their digital transformation journey and provides services/ solutions around Cloud Infrastructure, Data and Analytics, Automation, Application Development and ITSM.
We have partnerships with SAS, Automation Anywhere, Snowflake, Azure, AWS and GCP.
URL – http://stratacent.com

Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factors.