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Company Description
ResultsCX is a leader in Customer Experience Management (CXM) solutions, partnering with over 75 global brands, including Fortune 100 and 500 companies. For more than 30 years, we have delivered exceptional customer and business outcomes for industries like Healthcare, Media, Telecom, Retail, and Banking. Backed by 23,000+ employees across 25+ global engagement hubs, our innovative solutions drive revenue growth, cost efficiency, and superior customer experiences. We specialize in crafting digitally optimized customer journeys that address persistent experience challenges and improve lives worldwide.
Role Description
Patient Support Specialist
Location: Bellandur | Vajram Esteva, Marathahalli – Sarjapur Outer Ring Rd, Devarabisanahalli, Bellandur, Bengaluru, Karnataka – 560103
Job Type: Full-Time
Experience Required
- Minimum 6 months of experience in healthcare BPO or similar domain
Key Skills & Requirements
- Typing Speed: Minimum 28 words per minute (WPM) with 98% accuracy
- English Proficiency: B1H level or higher (excellent verbal and written communication skills)
- Basic understanding of US healthcare processes (patient care, claims, pharmacy support, or member call preferred)
- Strong attention to detail and ability to work in a fast-paced environment
- Proficiency in using MS Office tools and CRM systems is a plus
Key Responsibilities
- Handle inbound and outbound calls related to US healthcare queries such as patient care, pharmacy support, grievance, and appeal cases
- Provide accurate information while maintaining professionalism and empathy
- Ensure all data entry and updates are accurate and timely
- Collaborate with cross-functional teams to resolve customer concerns
- Adhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA)
Additional Details
- Shift Timings: Night Shift (Rotational)
- Week Off: Rotational
- Work Environment: Work from Office
Note: https://resultscx.com/ ResultsCX: Overview | LinkedIn ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to 75+ global brands, including Fortune 100 and 500 companies. For 30+ years, we have been driving superior customer and business outcomes for brands across Healthcare, Media, Telecom, Fast Growth technology, Retail, Banking and Financial Services, and other industries. Our award-winning approach helps brands prioritize investments and build digitally influenced customer journeys, creating high-value impact across three areas: Revenue Acceleration, Cost Optimization, and Enhanced Experience. Supported by 23,000+ colleagues and 25+ engagement hubs worldwide, our innovative solutions and services solve persistent customer experience challenges, making life easier for millions of consumers.