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Full job description
We are hiring a polite, confident, and customer-focused Customer Support Executive to manage customer interactions and provide an excellent shopping experience for our jewelry brand. If you enjoy talking to people and solving problems, this role is for you.
Key Responsibilities:
- Handle customer inquiries via phone calls, WhatsApp, Instagram, and other social media platforms
- Guide customers with product details, pricing, and purchase support
- Resolve complaints and issues in a professional manner
- Manage order confirmations, returns, exchanges, and follow-ups
- Maintain customer records and daily reports
- Build positive relationships with customers and ensure satisfaction
Requirements:
- Good communication skills in Hindi & English
- Basic computer knowledge
- Strong customer-handling and problem-solving skills
- Positive attitude and willingness to learn
- Prior experience in customer service is a plus
- Freshers are welcome to apply
Why Join Us?
- Friendly work environment
- Growth opportunities
- Performance-based incentives
- Training provided
Job Type: Full-timeWork Location: In person
Interested candidates can apply now!
Job Types: Full-time, Permanent
Pay: ₹12,000.00 – ₹22,000.00 per month
Work Location: In person
