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Full job description
About Us:
DigiLantern is a global leader in Digital solutions and technology services focused on helping our clients achieve digitization of business processes, data driven insights for better ROI and create amazing brand experiences in the digital space. We are a team of over 100 talented experts working on the latest technology stacks and providing solutions to a wide range of customers.
We are pioneer into:
Website Design and Development – Mobile Application Development – UI/UX Development – Digital Marketing – Digital Transformation
- Designation: Client Account Manager
- Location: Noida
- Experience Required: 4 + years into Digital Marketing and IT Services ONLY(mobile app+ website development+CRM)
- Mode: On-site: Noida: Sec-3
- Shift: 10am-6:30pm
- Workdays: 5.5(Alternative Saturdays are working)
- Interview: 1st round virtual, Final round will be Face-Face in Office,please apply only if fine.
P.S
1st round of Interview will be virtual , Final round will be Face-Face in Office only,please apply only if fine, don’t t request for virtual in final round..
Also, this role requires travelling at client’s place as and when required, please apply only if comfortable with travelling part.
Job Purpose
The Account Manager is responsible for the overall growth of the account and managing all stakeholders associated with the account internally as well as externally for Domestic Market.
Job Description
1. Client Relationship Management: Penetrating the given account & continue to engage
and spread awareness via regularly meeting the client with or without Superior and enhance the engagement further. Building and maintaining strong, long-lasting customer relationships
2. Market Research: Collect Intelligence on the clients, their market, competitors & industry 3. Account Management: Smooth & Timely Delivery of all requirements
(project/report/escalations/minutes/meeting) to clients and manages client Satisfaction.
4. Delivery Management: requirement gathering, summarizing, clarifying queries, timely
submission & follow up on closure
5. Track Contract signing, Agreement receipt & overdue collections etc.
6. Submit Periodic Report: Submit Weekly Reports & Dashboard: Overdue Payments and
Collection
7. Works alongside business leaders in closing sales by building rapport with existing
accounts; explaining product and service capabilities; overcoming objections; preparing contracts.
8. Contributes information to market strategy by monitoring competitive products and
reactions from contacts/leads in the prescribed account
9. Operating as the lead point of contact for any and all matters specific to assigned
account
10. Liaise with cross-functional internal teams (including Technology, SEO, Social Media,
Content Teams etc.) to improve the entire Account Management process.
11. This position may require occasional travel
12. Develop trusted advisor relationships with key accounts, customer stakeholders and
executive sponsors in the respective account
Experience Required
1. Proven relevant work experience as Account manager in Domestic
domain of at least 4+ years.
2. Should have in depth knowledge of IT Services or SAAS Product Delivery Account
Management and in Digital Marketing client management with thorough understanding of IT services like web development, mobile application development, digital marketing etc.
Skills and Abilities Sought
1. Knowledge MS Office (MS Excel in particular)
2. Understanding of Account performance metrics
3. Excellent communication and organizational skills
4. Business acumen with a problem-solving attitude
5. Presentation Skills Competencies
6. Integrity and sincerity
7. Accountability
8. Proactive: Takes initiative
9. Out of box thinker
10. Attention to detail
11. Building Partnerships
12. Building trust
13. Agile in nature and must have customer centric approach
Thanks & Regards
Pankhuri Agarwal
Assistant Manager-HR
9821486056
www.digilantern.com
Pay: ₹400,000.00 – ₹1,000,000.00 per month
Work Location: In person