Associate – Employee Services Full Time

The Associate – Employee Services role with London Stock Exchange Group (LSEG) is an exciting opportunity to be part of a thriving team in a fast-paced global organization. We as part People Function help grow business through empowering People Leaders and colleagues and enable LSEG to attract and nurture diverse talent, create opportunities for people to grow meaningful careers and operate at their very best. We drive performance by rewarding excellence, develop engagement and provide best in class experience to our colleagues.

Role Summary

Reporting to the Employee Services Lead within People Services & Solutions. Responsible for supporting people services globally across LSEG and will involve day-to-day HR administration for countries and entities in scope. Delivers excellence in HR administration and services, resolve queries and provides information and systems administration support to employees.

Responsibilities

• Act as the first point of contact for colleagues on HR policies, processes, and procedures via ServiceNow (case management tool), triaging cases to relevant expert groups as needed and ensuring all queries are responded to accurately and within defined SLAs.
• Support people leaders and colleagues on aspects of the employee life cycle including onboarding, leave of absence, and offboarding.
• Guide people leaders, colleagues, and the People Function community on navigation and use of LSEG’s HRIS and promote self-service.
• Maintain accurate employee records and support compliance with data protection legislation.
• Execute hire-to-retire processes for multiple locations including onboarding, transfers, data changes, internal hires, compensation changes, leavers, secondments, learning and development, and time off.
• Uphold confidentiality and integrity in handling sensitive colleague information.
• Provide employment references for current, former, and prospective employees.
• Liaise with Payroll teams to ensure joiners, changes, and leavers are processed in line with payroll cut-off dates.
• Additional activities as required from time to time.

Qualification and Experience:

• Bachelor’s degree or equivalent in Human Resource Management or related field.
• 0–2 years of HR or consultative experience, ideally in HR Systems, HR Operations, or Employee Services.
• Strong attention to detail and process orientation with excellent follow-through and communication skills.
• Exposure to Workday and ServiceNow is desirable.
• Basic understanding of HR policies and procedures, with a willingness to learn and provide advice on transactional HR issues.
• Ability to collaborate in a team environment and work independently while adhering to defined processes.
• Strong analytical and problem-solving skills.
• Ability to handle sensitive and confidential information appropriately.
• Basic understanding in Microsoft Word, PowerPoint, Outlook, and Excel.
• Flexibility to multitask and manage high volumes of work during peak HR activity periods.
• Client-focused, solutions-oriented mindset with a willingness to innovate and learn.

Career Stage:

Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you’re ready to take your career to the next level and make a significant impact, we’d love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.