Head of IT Service Excellence and Orchestration for Global Cloud and Hosting Services (f/m/d) Full Time NEW

We’re seeking an exceptional leader who can orchestrate our service ecosystem with vision and precision. As Head of IT Service Excellence and Orchestration for Global Cloud  and Hosting services, you’ll oversee our comprehensive portfolio of global managed services—from traditional data centers to cutting-edge cloud platforms and emerging edge computing solutions. You’ll balance technical excellence with business acumen, ensuring our services deliver maximum value while maintaining the highest standards of reliability, security, and performance. 

This role sits at the intersection of technology strategy and operational excellence, requiring someone who can navigate complex multi-vendor relationships, drive innovation across hybrid environments, and inspire teams to deliver exceptional service experiences. You’ll collaborate with senior stakeholders across Siemens to understand business requirements and translate them into effective IT service strategies that power our organization’s success. 

What We Offer You

• An attractive remuneration package
• Access to Siemens share plans
• 30 days of paid vacation and a variety of flexible work schedules that allow time off for you and your family
• 2 to 3 days of mobile working per week as a global standard
• Flexible training opportunities for both your professional and personal development that you can tailor to your interests
• A work environment where you can contribute with your whole personality and truly feel like part of Siemens
• Barrier-free locations

Since each of over 300,000 team members feels that other benefits are particularly important, and we cannot list our entire benefit portfolio here, you can find more information here.

The individual benefits are subject to regulatory, contractual, or corporate conditions.

You’ll make an impact by

You’ll develop and execute multi-sourcing strategies across hybrid environments, integrate cutting-edge hyperscaler solutions, and elevate operational excellence across our service ecosystem. Your leadership will directly influence how Siemens businesses access and leverage critical IT hosting capabilities worldwide, ultimately enabling faster innovation, improved operational efficiency, and enhanced competitive advantage. 

• Own and continuously evolve the global IT service portfolio, covering data center, hybrid and public cloud environments, edge and IoT platform services, as well as Security, Identity & Protection
• Define and implement a unified service ownership and orchestration model across internal delivery units and strategic service partners
• Drive Siemens’ multi-cloud and edge strategy, ensuring scalable, secure, and future-ready hosting platforms
• Establish and scale FinOps practices to increase transparency, optimize cloud spend, and enable value-driven consumption models
• Lead and further develop a globally distributed organization, fostering a culture of accountability, innovation, and service excellence
• Simplify and optimize the multi-vendor ecosystem, ensuring seamless integration of in-house and partner-delivered services (e.g. Azure, AWS)
• Continuously improve service quality, reliability, and customer experience using data-driven insights and modern operational frameworks
• Act as a strategic partner to senior business and IT leadership, translating enterprise priorities into impactful, scalable service capabilities

You excel in

• Master’s degree or equivalent experience in Computer Science, Information Technology, or a related field. 
• Proven leadership experience managing diverse teams in complex IT service environments 
• 10 years of leadership experience in high-tech or engineering companies, managing large, globally distributed teams
• Deep expertise in hybrid IT service management, including data centers, cloud, and edge computing 
• Strategic mindset with demonstrated ability to align technology roadmaps with business objectives 
• Successful track record implementing multi-cloud strategies and hyperscaler integrations 
• Experience managing both in-house and partner service delivery models 
• Strong understanding of operational excellence frameworks and continuous service improvement 
• Exceptional stakeholder management and communication skills across all organizational levels 
• Experience with agile methodologies and fostering innovation-driven cultures 
• Resilient, hands-on leadership approach in dynamic environments 
• Fluent English communication skills; additional languages beneficial 

Your individual personality and perspective are important to us. We create a working environment that reflects the diversity of the society and support you in your personal and professional development. Let’s get to know your authentic personality and create a better future together with us. As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

About Us

Shape the Future of Siemens’ Digital Infrastructure

In today’s rapidly evolving digital landscape, robust and agile IT infrastructure is not merely supportive—it’s strategic. At Siemens IT IPS, we build and deliver exceptional IT services that empower our business units to innovate, compete, and lead in their respective markets. Our infrastructure forms the foundation upon which Siemens’ digital transformation thrives.

www.siemens.de/careers – if you would like to find out more about jobs & careers at Siemens.

FAQ – if you need further information on the application process.