L2 Desktop Support Engineer IN Full Time NEW

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Engineer to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You Will Do

• Independently resolve on-site incidents and service requests
• Provide VIP user support with professionalism and urgency
• Deliver end-to-end Digital Bar / Walk-in centre support, including quick-fix and device swaps
• Support Boutique IT environments and applications
• Hands-on support for POS systems, barcode scanners and payment peripherals
• Perform meeting room & AV support (Teams, Zoom, other vendor equipment’s)
• Act as hands-and-eyes support for server / network teams
• Manage printer and MFP support, including remote support team and vendor coordination
• Support PC refresh activities:
• Device stagging, testing and replacement
• Planning and end user communication
• Data migration support (where applicable)
• Decommissioning and return of old devices
• Ensure accurate CMDB and asset updates during moves, changes and refresh
• Educate users on self-help options and remote support tools.
• Highlight automation opportunities to achieve optimization and efficiency goals.
• Collaborate with relevant teams to automate recurring onsite support activities, including device management, printing, meeting room coordination, and server support.
• Record tickets for every activity performed during routine on-site support operations.
• Ensure compliance with service level agreements (SLAs) and key performance indicator (KPI) objectives.
• Promote remote resolution to reduce unnecessary dispatch visits
• Support local IT project activities and initiatives
• Handle escalations
• Local stock management
• End user trainings and new user induction trainings

Requirements

• Strong troubleshooting and client-side incident resolution skills
• Experience supporting VIP users
• Good understanding of Windows, macOS, Office 365, ITSM and other workplace applications and tools
• Knowledge of HAM processes
• Ability to prioritize tasks and manage multiple activities
• Strong customer-facing and communication skills
• LAN/WAN and server room equipment’s fundamentals knowledge
• Fluent in English and local language
• ITIL process knowledge preferred

Benefits

Why Join Us?

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in INDIA and be at the forefront of IT support excellence!