Service Operations Technician (NA Shift) Full Time NEW

About Kinaxis

Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

Location

Chennai, India (North America Shift)

About the team

As a Service Operations Technician, you’ll be an integral part of our team responsible for implementing changes, updates, and enhancements for our application within our SaaS-based environment.  The role involves ensuring a seamless and efficient deployment process to maintain system integrity and improve overall user experience.

What you will do

• Collaborate with cross-functional teams to plan and schedule the deployment of software changes, updates, and new features in the SaaS environment.
• Implement and adhere to change management processes to minimize disruption to services during deployments.
• Execute deployment plans and ensuring accurate implementation of changes while maintaining system stability.
• Conduct pre-deployment testing and validation to ensure the functionality, performance, changes before release.
• Actively troubleshoot and resolve deployment-related issues or conflicts that may arise during or after deployments.
• Maintain comprehensive documentation of deployment processes, configurations, and version control for future reference.
• Identify areas for improvement in deployment procedures, tools, or methodologies to enhance efficiency and reliability.
• Must be open to support during North America Shifr to drive customer support and success.

What we are looking for

• Ideally 1-4 years of progressive experience in change management, software deployment, upgrades, or technical support.
• Strong knowledge of Windows Base operating system
• Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud).
• Ideally has experience in a global SaaS based organization.
• Ideally has supported mission critical software.
• Completion of a specialized DiplomaDegree in Computer TechnicianScience.
• Strong problem-solving skills with a keen attention to detail and ability to troubleshoot complex issues.
• Effective communication skills to collaborate with cross-functional teams and stakeholders.

Additional Information

• This role requires occasional work during non-standard hours and weekends to accommodate deployment schedules and maintenance windows.
• The position may involve on-call responsibilities during critical deployment phases or urgent issue resolution.

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