Vacation Rental Operations (Remote) Full Time NEW

Vacation Rental Operations Coordinator (Full-Time, Remote)

We are seeking a highly detail-oriented, analytical, and proactive Vacation Rental Operations Coordinator to manage the day-to-day operations of multiple short-term rental properties. This role is critical to ensuring seamless guest experiences, accurate reservation management, and consistently high property standards across all platforms.

Key ResponsibilitiesReservations & Guest Management

• Manage new, modified, and canceled reservations across platforms (Airbnb, VRBO, Booking.com, Expedia, and direct bookings)
• Maintain accurate and up-to-date reservation data within the property management system
• Verify guest details, including occupancy limits and contact information
• Send timely and accurate check-in instructions via booking platforms
• Communicate with guests before, during, and after their stay
• Handle check-out confirmations, late check-out requests, and booking extensions

Check-In Coordination

• Ensure all upcoming guests receive complete and accurate check-in instructions
• Verify and manage smart lock (Schlage) access codes for each reservation
• Monitor readiness for same-day and next-day arrivals

Cleaning & Property Oversight

• Schedule, track, and coordinate cleanings across all units
• Review inspection reports to ensure cleaning quality standards are consistently met
• Maintain cleaning logs and update operational tracking sheets
• Monitor property readiness, including maintenance-sensitive items (e.g., hot tubs)
• Coordinate with cleaning teams and ensure timely task completion and payments

Payments & Financial Tracking

• Ensure all reservations within the next 30 days are fully paid
• Monitor pending payments and follow up across all booking platforms
• Track and update payment status within internal systems
• Assist with reconciliation of platform payouts and internal financial reports

Daily Operations & Reporting

• Perform end-of-day operational checks and reporting
• Track guest arrivals and maintain detailed reservation notes
• Monitor dashboards for payment discrepancies and operational gaps
• Identify issues proactively and escalate when necessary

Guest Reviews & Reputation Management

• Leave guest reviews and respond to feedback promptly
• Encourage satisfied guests to leave positive reviews
• Maintain high ratings across all booking platforms

Required Qualifications

• Proven experience in short-term rental, hospitality, or property management
• Strong analytical and problem-solving skills (mandatory)
• Advanced Excel skills required (data tracking, reporting, and analysis)
• Familiarity with platforms such as Airbnb, VRBO, Booking.com, and PMS tools (e.g., Beds24) is a plus
• Excellent written and verbal English communication skills
• Strong attention to detail and organizational ability
• Ability to multitask and meet strict daily deadlines in a fast-paced environment
• Bachelor’s Degree required

Work Requirements (Strict)

• 10-hour shift, 6 days per week (mandatory)
• Working hours: 11:00 AM – 9:00 PM IST (fixed schedule)
• Full availability during shift hours (this is not a flexible role)
• Dedicated home office setup
• Reliable high-speed internet with minimal interruptions
• Fully functional computer with 2–3 monitor setup (required)
• Ability to stay on Zoom for internal collaboration throughout the shift
• Comfortable communicating with U.S.-based customers via phone, email, and text

Hiring Process

• 4–5 interview rounds
• Assessment of English communication and Excel proficiency (mandatory)
• Optional: A short (1–2 minute) video/audio introduction is strongly recommended

Job Type: Full-time

Pay: ₹40,000.00 – ₹80,000.00 per month

Benefits:

• Paid time off
• Work from home

Application Question(s):

• What is your internet speed (download/upload) and how do you ensure reliability during your shift?
• This role requires daily communication with U.S.-based guests via phone, email, and text.

Briefly describe your experience handling customer/guest communication in English, including:

Type of role
Channels used (phone, email, chat)
Types of issues handled
Your confidence level (1–10)

• If there is a power or internet outage, what is your backup plan to ensure zero disruption?
• What tools or systems have you used to manage daily operations, tracking, or reporting
• This role requires daily communication with U.S.-based guests via phone, email, and text. Are you confident handling live guest interactions in English?
• Do you have a dedicated home office setup with minimal noise and distractions? Please describe your setup.
• Are you available to work 10 hours per day, 6 days per week (11:00 AM – 9:00 PM IST) on a fixed schedule?
• This role requires full-time availability during shift hours with no side jobs or interruptions. Can you fully commit to this schedule?
• Are you comfortable working in a highly structured, non-flexible environment with strict daily deadlines?

Shift availability:

• Overnight Shift (Required)
• Night Shift (Required)

Work Location: Remote