Operations Project Manager (e-commerce domain) Full Time

Experience: 12 18 Years

Role Overview

We are seeking an experienced Project & Delivery Manager to lead end-to-end execution of procurement-related projects. The role involves driving delivery excellence, managing cross-functional teams, and ensuring successful client outcomes through strong governance and stakeholder collaboration.

Key Responsibilities

Project & Delivery Management

• Lead full project lifecycle from planning to execution and closure.
• Define scope, timelines, resources, and ensure on-time, in-scope, and in-budget delivery.
• Establish delivery frameworks, governance standards, and best practices.
• Monitor KPIs, SLAs, and drive continuous process improvements.
• Identify risks early and implement mitigation strategies.

Stakeholder & Client Management

• Act as the key point of contact for internal and external stakeholders.
• Provide regular updates, insights, and performance reports to leadership.
• Ensure strong client satisfaction and smooth project execution.

Team Leadership

• Lead, mentor, and guide project and delivery teams.
• Drive accountability, performance, and collaboration within teams.
• Optimize resource allocation and utilization.

Business & Procurement Alignment

• Understand procurement processes and client requirements.
• Improve delivery efficiency and support process transformation initiatives.
• Contribute to pre-sales activities, including solution discussions and demos.

Must-Have Skills & Experience

• 12+ years of experience in end-to-end project and delivery management.
• Strong experience in procurement, supply chain, or e-commerce domain.
• Proven track record of managing large-scale, cross-functional projects.
• Expertise in Agile and Waterfall project management methodologies.
• Strong stakeholder and client management skills.
• Excellent team leadership, resource management, and delivery governance experience.
• Strong risk management, problem-solving, and decision-making abilities.
• Excellent communication and ability to manage multiple priorities in fast-paced environments.
• Experience in process improvement and delivery optimization.
• PMP / PRINCE2 certification is an added advantage.