Description
The Workforce Management Specialist is the primary architect of our real-time service delivery. You won’t just control traffic, you will leverage NICE IEX to optimize our multi-channel ecosystem across Voice, SMS, Chat, and Email. We are looking for a strategic thinker who can bridge the gap between complex forecasting and real-time execution. While this role partners with our Sr. WFM Analyst, you will have significant ownership over skill prioritization, forecasting integrity, and the evolution of our global skill matrices. We are specifically looking for a power-user who understands the nuances of the NICE IEX platform to help us navigate a rapidly scaling environment.
Responsibilities
Requirements
Who We Are
Welcome to arrivia. We specialize in making brands better through the power of travel. With more than 55 years of combined experience, we’re a merger of three powerhouse brands: ICE, SOR Technology, and WMPH Vacations. With a global footprint and a passion for innovation, we are building a customer-first culture that delivers extraordinary travel experiences.
Our Core Values
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