Customer Success Coordinator Full Time NEW

At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This “for doctors, by doctors” philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

A Culture of Excellence

When You Join ModMed, You’re Joining An Award-winning Team Recognized For Innovation And Employee Satisfaction. From Our Global Headquarters In Boca Raton Florida, And Extensive Employee Base In Hyderabad India, We Are a Team Of 4,500+ Passionate Problem-solvers On a Mission To Increase Medical Practice Success And Improve Patient Outcomes

• Consistently ranked as a Top Place to Work
• 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year”
• 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties
• Florida Venture Forum: Venture-Backed Company of the Year

We are growing fast, thinking big, and we are just getting started.

Ready to modernize medicine with us?

Job Description Summary

Our Mission & Vision

At ModMed, our mission is to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. We envision a world where the software we build increases medical practice success and improve patient outcomes.

Joining our team means aligning your passion with purpose. We innovate boldly, think big, and save time for the healthcare heroes who rely on our tools every day. We’re looking for individuals who want to do good and have fun while contributing to a world-class healthcare ecosystem.

Job Summary

The Customer Success Coordinator plays a critical role in supporting our Customer Success team by helping to deliver an outstanding client experience. You will work closely with Senior Customer Success Managers (CSMs) to ensure smooth execution of client deliverables, streamline internal communications, and support key customer-facing processes. This role is ideal for someone who thrives in a fast-paced environment, enjoys cross-functional collaboration, and is passionate about customer satisfaction and operational excellence.

Key Responsibilities

• Order Form Management: Accurately create and manage client order forms. Ensure all client needs are documented and routed appropriately for seamless execution.
• Client Engagement Support: Assist Senior CSMs in day-to-day client management. scheduling meetings, preparing agendas and reports, and responding to client inquiries.
• Project Coordination: Support client deliverables by tracking project timelines, collaborating with internal teams, and ensuring deadlines are met.
• Data Integrity: Maintain accurate and up-to-date client records in CRM tools such as ChurnZero and Salesforce.
• Reporting & Analytics: Generate routine reports on client activities, KPIs, and team progress. Share insights with CSMs and leadership.
• Renewal Coordination: Assist with renewal processes by building quotes in CPQ, tracking renewal timelines, and following up on key deliverables.
• QBR/ABR Preparation: Help pull relevant data and insights for quarterly and annual business reviews.
• Internal Collaboration: Follow up with internal teams to ensure client issues are addressed, and solutions are implemented in a timely manner.
• Process Improvement: Provide feedback and suggest improvements to tools, processes, and workflows to enhance customer experience and team efficiency.

Required Skills & Qualifications

• Bachelor’s degree preferred.
• 2-3 years of experience in customer success, project coordination, or administrative support, ideally in SaaS or technology environments.
• Proficiency with CRM systems (e.g., Salesforce, ChurnZero) and productivity tools (MS Office, Google Workspace).
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proactive and collaborative mindset with a problem-solving approach.
• Demonstrated commitment to client satisfaction and internal team success

ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
• Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
• Allowances: Annual wellness allowance to support your well-being and productivity,
• Earned, casual, and sick leaves to maintain a healthy work-life balance,
• Bereavement leave for difficult times and extended medical leave options,
• Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
• Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

ModMed Technologies India Private Limited follows a strict, merit-based and transparent recruitment process conducted only through official and authorized channels.

We Do Not

• Charge any fees, processing charges, or amount by any nomenclature, whether as a fee or deposit at any stage of the recruitment process;
• Authorise any individual, employee, or third party to collect any such payments (regardless of nomenclature) to offer or facilitate or recruitment opportunities; or
• Conduct hiring via informal messaging apps or personal email IDs.

All official communication is made only through verified channels, our website, and recognised recruitment platforms.

We strongly advise candidates not to share personal/financial information or make any payments in response to suspicious communications. Any such instances may be reported to us at hrcompliance@modmed.com .

ModMed Technologies India Private Limited will not be responsible for any loss arising from fraudulent or unauthorised communications.