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The Role: Associate Manager, Startup Accounts Farming
To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.
Roles and Responsibilities:
● Building and maintaining relationships with clients and key personnel within their company.
● Cross-selling and Up-selling to the client base and growing the account to achieve the portfolio quota.
● Conducting business reviews to ensure clients are satisfied with their products and services.
● Attending meetings with clients inside and outside their offices to build better relationships with them.
● Achieving client relationship targets and KPI’s as set by the team lead.
● Liaising with internal departments to ensure client needs are fulfilled effectively.
● Escalating and resolving areas of concern as raised by clients.
● Carrying out client satisfaction surveys and reviews.
● Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM for any change with regard to a client.
Mandatory Qualifications:
● Relevant experience in Key Account Management/Sales in the B2B space.
● Knowledge of best customer service practices.
● Strong interpersonal skills and an ability to build rapport with customers.
● Go-getter attitude.
● Hardworking with a strong work ethic.
